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Settings & Integration page with API Integration selected, Email API selected in the sub-list, and its profile table (empty) with a New button highlighted

Control Panel → Settings & Integration → API Integration → Email API, with the New button highlighted.

Email Integration connects ChatSyncs to an email provider so it can send an email immediately, the moment something happens in a conversation — an order placed, an appointment booked, an OTP requested. Nothing is stored for later; the email goes out right away.

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How it works

1

A customer does something

They place an order, book an appointment, ask for an OTP, or submit a contact form.
2

The bot triggers an email

That action tells ChatSyncs an email needs to go out.
3

ChatSyncs sends it through your connected provider

Using whichever profile you connected — SMTP, Mailgun, SES, etc.
4

The customer (or your team) gets it right away

No delay, no separate marketing tool involved.

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Set up a provider

Click New to add a profile:
Email Profile modal with Profile Name, Host, Username, Password, Port, Encryption fields and a provider list: SMTP, Mailgun, Postmark, SES, Mandrill
Supported providers: SMTP (any generic SMTP server — Host, Username, Password, Port, Encryption), Mailgun, Postmark, SES (Amazon), and Mandrill. You can add more than one profile and use a different one per purpose:

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Real examples

Order confirmation — a customer orders a laptop through the bot, and ChatSyncs immediately sends:
Appointment booking — the bot confirms a booking, and ChatSyncs sends:
OTP verification — the customer asks for a one-time code, and ChatSyncs sends:
Notify your team — instead of emailing the customer, send the email to your own team when a lead comes in, e.g. after a contact form is filled out:

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Email Integration vs Auto Responder Integration

It’s easy to mix these two up because both send email — the difference is when and why: If you want to build an email list and send marketing campaigns later, use Auto Responder Integration instead.

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Frequently asked

Yes — connect an email provider under Email Integration, then reference that profile from a bot flow or automation step that sends email.
SMTP, Mailgun, Postmark, SES, and Mandrill.
Yes — add multiple profiles (e.g. one SMTP profile, one Mailgun profile) and choose the right one per flow or automation.
Email Integration sends a single email right away (an OTP, a confirmation). Auto Responder Integration instead sends the customer’s email address to a marketing platform like Mailchimp, which handles newsletters and campaigns on its own schedule — see the comparison table above.
If you’re using an SMTP provider, double-check the Host, Port, Username, Password, and Encryption settings — a mismatched port or encryption setting is the most common reason a profile saves successfully but emails silently fail to send.

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Learn From a Use Case