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Every WhatsApp bot in Chatbot Manager has its own Bot Settings panel — eight tabs covering general behavior, business hours, integrations, and automated outbound messages.

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Open Bot Settings

ChatSyncs left navigation with Chatbot Manager selected, and the Bot Settings button highlighted in the top-right corner

Chatbot Manager, with the Bot Settings button highlighted in the top-right corner.

1

Go to Chatbot Manager

Select Chatbot Manager.
2

Select your bot

Pick the bot from the Bots / Accounts list.
3

Open Bot Settings

Click the Bot Settings button in the top-right corner.

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General

General settings tab with Chat with Human Email, No Match Reply, and Get Started Message fields
Configures the basic behavior of the bot.

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Chat with Human Email

Enter the email address that should receive a notification whenever a customer clicks Chat with Human. The button itself is set up as one of the System Default Action Buttons — see Chat with Human in Quick Actions for how to wire it into a flow. Example Email: support@company.com
Result: ChatSyncs sends an email notification to support@company.com.

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No Match Reply

Enable this to send a default reply when the bot can’t find a matching response. Example
No Match Response Frequency Limit — Every Time / Once a Day / Once a Month / Once a Year. If Once a Day is selected, the No Match message is sent only once per day to the same customer, even if they send several unmatched messages.

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Bot Replies While Agent Is Active

Enable this if the bot should keep replying even while a human agent is chatting with that customer. Example
The human agent can continue the conversation without interruption — the bot’s reply doesn’t block or replace theirs.

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Get Started Message

Shows a welcome message when a customer starts a new conversation. Example
Frequency: Every Time or Once a Day.

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Webhook

Connect ChatSyncs to your own server or application. Both directions live on the same Webhook tab — there’s no separate Incoming/Outgoing sub-tab to switch between.
Webhook tab with Trigger Webhook for Incoming Message toggle and URL field, and Trigger Webhook for Outgoing Message toggle and URL field, both on the same screen

The Webhook tab, showing both the incoming and outgoing webhook toggles and URL fields on one screen.

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Incoming Webhook

Sends every customer message to your server as it arrives.
1

Open Webhook

In Bot Settings, select the Webhook tab.
2

Enable Trigger Webhook for Incoming Message

Turn the toggle on.
3

Enter your Webhook URL

The endpoint on your server that should receive the POST.
4

Publish Changes

Click Publish Changes.
Example
Your server receives:
Use cases: CRM, support tickets, automation, ERP integration.

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Outgoing Webhook

Sends every bot reply to your server — configured right below Incoming Webhook, on the same tab.
1

Open Webhook

In Bot Settings, select the Webhook tab.
2

Enable Trigger Webhook for Outgoing Message

Turn the toggle on.
3

Enter your Webhook URL

The endpoint on your server that should receive the POST.
4

Publish Changes

Click Publish Changes.
Example Bot reply:
Your application receives the same reply and can: store conversations, generate reports, display chat history, and track bot performance.

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Business Hour

Set up your business hours, timezone, and off days, and control how the bot behaves inside vs. outside those hours.

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Timezone

Select the timezone your business operates in — all business-hours checks follow this timezone. Example If your business is in India, select:
If your business hours are 9:00 AM–6:00 PM, the bot checks open/closed status against IST.
Always select the timezone where your support team is located, not the customer’s.

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Off Day

Select the day(s) your business is fully closed. Example — if Sunday is set as the off day, customers who message on Sunday are treated as contacting you during non-business hours, regardless of the time.
Business Hour tab showing timezone, off day, and a weekly Start/End schedule table

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Business Hours Schedule

Set the working hours for each day of the week. Example If a customer sends a message at:
  • 11:00 AM (Monday) → business is open.
  • 08:30 PM (Monday) → business is closed.
  • Sunday 12:00 PM → business is closed (off day).

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Disable Keyword Replies

Enable this if you do not want the bot to reply automatically during business hours. Example Business hours: 09:00 AM – 06:00 PM
Since Disable Keyword Replies is enabled, the bot does not respond automatically — a human agent handles the conversation instead.
Use this when your support team wants to manage customer conversations manually during working hours.

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Disable AI Agent

Enable this to prevent the AI Agent from replying during business hours. Example
If Disable AI Agent is enabled, the AI Agent won’t generate a response — a human agent or your configured bot flow handles it instead.
Use this if you prefer human support during business hours.

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Special Bot During Business Off Hours

Configure a special automated reply for customers who message outside business hours, via Enable Special Bot. Example Business hours: 09:00 AM – 06:00 PM. Customer messages at 09:45 PM. The special bot replies:
Use this to tell customers your business is closed and set clear expectations for when you’ll respond.

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Business Hour settings summary

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Shared Inbox

Shared Inbox settings tab with Enable Signature Message toggle and Session Expiry Time fields
Configures human-agent chat settings. Example
  • Enable Signature Message — adds the agent’s name to their replies.
  • Session Expiry Time — set to 60 minutes: after 60 minutes of inactivity, the chat session closes automatically.
  • Add label for unsuccessful message delivery — automatically tags a contact when a message to them fails to deliver.

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Auto Responder

Auto Responder tab with Mailchimp, Brevo, ActiveCampaign, and Mautic list fields
Automatically adds subscribers to Mailchimp, Brevo, ActiveCampaign, or Mautic. Example Customer enters:
Result: the email is automatically added to your selected Mailchimp list.

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Google

Google settings tab with Google Sheet List and Google Contacts Account fields
Saves subscriber details to Google Sheets or Google Contacts. Example This row is automatically added to your connected Google Sheet.

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Email

Email settings tab with Email API, Email Subject, and Email Content fields
Automatically sends an email to subscribers who share their email address through the bot. Example Subject:
Content:
The customer receives this email automatically — First name / Last name variables personalize it per subscriber.

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SMS

SMS settings tab with SMS API and SMS Content fields
Automatically sends an SMS to subscribers who share their phone number through the bot. Example

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All Bot Settings tabs at a glance

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Frequently asked

Turn on Get Started Message in the General tab and set its frequency to Every Time or Once a Day, e.g. 👋 Welcome to ABC Store! Click Get Started to explore our products.
Set your hours, timezone, and off days in the Business Hour tab, then enable Special Bot during business off hours to send a custom auto-reply whenever a message arrives outside those hours — e.g. telling the customer your hours are 9 AM–6 PM and you’ll respond once you reopen.
Use the Incoming Webhook under the Webhook tab — enable it and enter your server’s URL. Every incoming message (e.g. “Where is my order?”) is POSTed there with the customer’s name, message, and other details.
Yes — the Email and SMS tabs send an automated message (with a Subject and Content you write, personalized with First/Last name) to anyone who shares their email or phone number through the bot.
Disable Keyword Replies stops the whole automated bot from replying during business hours, so a human agent takes over entirely. Disable AI Agent only stops the AI-generated replies specifically — your configured bot flow can still run.
  • Disable Keyword Replies / Disable AI Agent only apply during business hours — they don’t stop the bot outside business hours; that’s controlled separately by the Special Bot setting.
  • Webhook URLs must be reachable from the internet — a local/internal-only URL will never receive incoming or outgoing webhook calls.
  • Auto Responder, Google, Email, and SMS only fire when the bot actually collects that data — e.g. the Email tab only sends if a customer shares an email address during the conversation.