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Settings & Integration page with Security selected (as opposed to API Integration), Logged-in Devices selected in the sub-list, and its table showing Last Active, First Login, IP, Country, Platform, and Device for each session
Control Panel → Settings & Integration → Security protects the account and gives you visibility into who’s logging in, from where, and on what device.

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Logged-in Devices

Every device currently signed in, with:
  • Last Active — when the session was last used
  • First Login — when that session began
  • IP Address and Country
  • Platform (Windows, Android, etc.) and Device Type (Desktop/Mobile)
  • Browser
  • Timezone
Example: a customer sees a login from a country they’ve never visited, on an Android device, at 3am. That’s an unrecognized session — they can log it out from this list without changing their password.

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Login Activity

The history of every login attempt, not just active sessions — time, IP address, browser, device, and whether it succeeded or failed. Use it to spot a pattern of failed attempts (a sign someone is trying to guess the password) or to confirm exactly when a specific login happened.

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Direct Login

An Allow Admin to Login with Direct Link toggle that lets ChatSyncs support sign directly into the account — no password needed — to troubleshoot an issue.
  • Enabled: support can access the account (with permission) for faster issue resolution.
  • Disabled (default): support cannot log in directly; they can only guide the customer through the UI themselves.
Example: a customer’s bot flow is broken and they can’t figure out why. They enable Direct Login, support reproduces the bug directly in the account, fixes the flow, and the customer turns the toggle back off.

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IP Manager

Restricts account access to an allow-list of IP addresses — anything not on the list is blocked. Example: an agency wants only their office network to be able to log into the account, even if someone has the correct password. They add the office’s IP address in IP Manager; a login attempt from a hotel Wi-Fi elsewhere gets blocked.

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Frequently asked

Go to Security → Logged-in Devices — it lists every active session with its IP, country, device, and browser, so you can spot and log out anything you don’t recognize.
Only if you enable Direct Login → Allow Admin to Login with Direct Link. Leave it off unless you trust support with direct access for troubleshooting, and turn it back off once the issue is resolved.
Login Activity shows every login attempt with its status (success/failed). A cluster of failed attempts from an unfamiliar IP is a sign of a guessing attack — consider restricting access with IP Manager.
Yes — add your office’s IP address (or address range) to IP Manager. Logins from any other IP will be blocked, even with the correct password.
  • Direct Login grants ChatSyncs support access to the account — only enable it while you actually need support’s help, and confirm it’s off again afterward.
  • IP Manager blocks everyone not on the list, including yourself if you get the IP wrong — double-check the address before saving, especially if your team works from a dynamic IP.