Skip to main content
Settings & Integration page with API Integration selected, Auto Responder API selected in the sub-list, and its profile table (empty) with a New button highlighted
Auto Responder Integration connects ChatSyncs to an email marketing platform — Mailchimp, Brevo, ActiveCampaign, Mautic, or MailWizz. The simple idea: ChatSyncs collects a customer’s email during a WhatsApp conversation, hands it to the marketing platform, and that platform sends the marketing emails later — welcome emails, newsletters, offers, coupons.

​
How it works

1

A customer chats with your bot

e.g. they say “Hi” and the bot offers something.
2

The bot asks for their email

“Please enter your email.”
3

The customer enters it

e.g. rahul@gmail.com
4

ChatSyncs sends it to your connected platform

Mailchimp, Brevo, or whichever you’ve connected.
5

The customer is added to an email list

From here on, the marketing platform — not ChatSyncs — owns the follow-up.
6

The platform sends the marketing emails

Welcome emails, newsletters, promotional offers, discount coupons, product updates — on whatever schedule you set up in that platform.
Customer enters email
        ↓
ChatSyncs
        ↓
Mailchimp / Brevo
        ↓
Welcome Email
Newsletter
Offers
Coupons
ChatSyncs only collects the email and hands it off — it doesn’t send the newsletters itself. Everything after that (what emails go out, and when) is configured in Mailchimp/Brevo/etc.

​
Set up a provider

Click New to add a profile:
Auto Responder Profile modal with Profile Name and API Key fields and a provider list: Mailchimp, Brevo, ActiveCampaign, Mautic, MailWizz
Supported providers: Mailchimp, Brevo, ActiveCampaign, Mautic, MailWizz — you just need a Profile Name and the provider’s API Key.

​
Real examples

Clothing store — growing a customer list for weekend sale alerts:
Customer: Hi Bot: Would you like to receive our latest offers? Customer: Yes Bot: Please enter your email. Customer: rahul@gmail.com
ChatSyncs sends the email to Mailchimp, which adds the customer to the Customers list. The following week, Mailchimp automatically sends: 
🎉 Flat 50% OFF on all shirts this weekend!
Free ebook — using the email list as a lead magnet:
Bot: Want our free AI Ebook? Customer: Yes Bot: Please enter your email. Customer: rahul@gmail.com
ChatSyncs adds the email to Brevo, which then sends the ebook, weekly tips, and future course promotions. Real estate — segmenting by interest:
Customer: I’m interested in apartments. Bot: Please enter your email. Customer: rahul@gmail.com
ChatSyncs adds the customer to an Apartment Buyers list in ActiveCampaign, which sends new listing launches, price updates, and site-visit invitations.

​
Auto Responder Integration vs Email Integration

It’s easy to mix these two up because both end up sending email — the difference is when and who sends it:
Auto Responder IntegrationEmail Integration
SendsLater, through a marketing platformImmediately, one email at a time
Used forNewsletters, offers, follow-up campaignsOTPs, confirmations, invoices, notifications
Who sends the emailMailchimp, Brevo, etc.ChatSyncs, directly
ProvidersMailchimp, Brevo, ActiveCampaign, Mautic, MailWizzSMTP, Mailgun, Postmark, SES, Mandrill
If you want an email sent right now — an OTP, an order confirmation — use Email Integration instead.

​
Frequently asked

Yes — connect Mailchimp under Auto Responder Integration with its API key, then use that profile in a flow step to add the contact whenever the flow collects their email.
Mailchimp, Brevo, ActiveCampaign, Mautic, and MailWizz.
Auto Responder Integration collects an email and hands it to a marketing platform, which sends newsletters and offers on its own schedule. Email Integration sends a single email immediately (an OTP, a confirmation) directly from ChatSyncs — see the comparison table above.
No — ChatSyncs only collects the customer’s email and adds them to a list. The connected platform (Mailchimp, Brevo, etc.) sends the actual newsletters, offers, and follow-ups.