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ChatSyncs left navigation with Control Panel and User Permission selected, the Create button highlighted, and a permission package row's Edit and Delete action icons highlighted
Control Panel → User Permission lists the permission packages (roles) you can assign to team members under User Manager. Each row shows its Package ID, Package/Role name, Type, Status (enabled/disabled), Price - USD, Validity - days, and whether it’s the Default role. Click Create to define a new one.

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The permission matrix

Permission matrix with toggles for features like Bot AI Token, Chatbot Manager, Incoming Message to Webhook URL, Live Chat, Live Chat - Widget, Live Chat - Number Mask, Live Chat - Translator, Live Chat - Advanced, Broadcast, WhatsApp - Carousel Template, WhatsApp - Click Ads, each with Create/Update/Delete/Special checkboxes
Each permission package is built feature-by-feature. Turn a feature’s toggle on to grant access to it at all, then check Create, Update, Delete, and/or Special to control what that role can do with it. Features include things like Bot AI Token, Chatbot Manager, Incoming Message to Webhook URL, Live Chat (and its Widget, Number Mask, Translator, and Advanced sub-permissions), Broadcast, WhatsApp - Carousel Template, and WhatsApp - Click Ads — the list continues with the rest of ChatSyncs’ features. For example, to give a support agent role access to handle live chats but not send broadcasts: turn Live Chat on with Create/Update checked, and leave Broadcast toggled off.

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Frequently asked

Edit their User Permission package and toggle Broadcast off (or leave its Create/Update/Delete/Special boxes unchecked) — they’ll keep access to whatever else their role allows.
The toggle controls whether the role can access the feature at all. The Create/Update/Delete/Special checkboxes control which specific actions they can take within it once access is granted.
Permission packages are created here, then assigned to a user from User Manager.