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ChatSyncs left navigation with Control Panel and Transactions selected, the Manual Transactions button highlighted, and the Transaction Log table with a Date filter highlighted

Control Panel → Transactions, showing the default Transaction Log with the Manual Transactions button and Date filter highlighted.

Control Panel → Transactions opens on the Transaction Log — every automatic, gateway-processed subscription payment. A separate Manual Transactions button (top right) opens the review queue for payments submitted outside an automated gateway, e.g. bank transfers.

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Transaction Log (automatic payments)

Use the search box to find a transaction, or the Date filter to narrow the log to a range.

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Manual Transactions

Manual Transactions table with columns Name, Email, Paid Amount, Attachment, Status, Actions, Paid At, Additional Info

The Manual Transactions review queue, reached via the Manual Transactions button on the Transactions page.

Customers who pay outside an automated gateway (e.g. by bank transfer) upload proof of payment, which lands here for an admin to review, verify, and approve or reject. Use the search box to find a transaction by customer name or email, or filter by date.

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Reviewing a transaction

A customer buys a subscription and pays via bank transfer, then uploads the receipt through the app. The admin opens Transactions → Manual Transactions, reviews the uploaded attachment to verify the payment, and updates the Status to Approved. Once approved, the customer’s subscription activates.

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Frequently asked

Go to Control Panel → Transactions → Manual Transactions and search for the customer by name or email. Check whether their submission is still pending review, and verify the uploaded payment Attachment before approving it.
Control Panel → Transactions → Manual Transactions — only payments submitted manually (e.g. bank transfer with an uploaded receipt) appear here. Automated, gateway-processed payments appear in the default Transaction Log instead.
Approving the transaction activates the customer’s subscription for the plan they paid for.
Always verify the uploaded attachment before approving — approving a transaction activates the customer’s subscription immediately, so confirm the payment proof matches the claimed Paid Amount first.