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What is Subscriber Manager?

Every person who has ever messaged your WhatsApp bot becomes a subscriber — a stored contact record with a phone number, name, and everything else ChatSyncs and your bot flows have learned about them since. Subscriber Manager is the one screen where you see that whole list, search and filter it, open a single subscriber’s full profile, and act on one or many subscribers at once — labeling them, enrolling them in a sequence, importing a batch from a spreadsheet, or removing them entirely. This page covers the subscriber list and the actions available from it. Two topics get their own, deeper pages in this section:

Custom Fields and Labels

Segment subscribers with labels, and store extra structured data per subscriber with custom fields.

Import Subscribers

Bring existing contacts in from a CSV file, one at a time by hand, or from a Google Sheet / Google Contacts.

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The subscriber list

ChatSyncs left navigation with Subscriber Manager selected, showing subscriber count tiles, a subscriber list with filters for bot, label, status, and sequence, and a subscriber profile panel

The Subscriber Manager list — total/active/unassigned/in-sequence/recently-active counts across the top, subscriber rows with filters, and a subscriber profile panel on the right.

Go to Subscriber Manager to see every subscriber for the selected bot. The tiles across the top give an at-a-glance count of Total Subscribers, Active Subscribers, Unassigned, In Sequences, and Recently Active. The list itself shows each subscriber’s name, channel, status, and last-active time, and can be filtered by Label, Status, Sequence, or a free-text search. Selecting a row opens their Subscriber profile on the right — Overview, Agent, Labels, Sequences, Custom Fields, and Notes.
The Manage dropdown above the list is where labels and custom fields are created and edited — see Custom Fields and Labels for the full walkthrough.

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The Options menu

Options dropdown showing Import Subscribers, Create Subscriber, Assign Label, Remove Label, Assign Sequence, and Delete Subscriber, with Import Subscribers highlighted

The Options dropdown on the Subscriber Manager list, with Import Subscribers highlighted.

The Options dropdown is where every subscriber action lives, whether it applies to one subscriber or many selected at once:

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Bulk actions on selected subscribers

Select subscribers with the checkboxes on the left of each row, then use the Options menu to act on all of them at once instead of one at a time.

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Assign or remove a label

Subscriber list with checkboxes selected and Assign Label, Remove Label highlighted in the Options dropdown

Subscriber rows selected via checkboxes, with Assign Label and Remove Label highlighted in the Options menu.

Useful for segmenting a list in one pass — e.g. labeling the first 200 imported rows batch1 and the next 200 batch2. See Create a label if the label doesn’t exist yet.

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Assign a sequence

Subscriber list with checkboxes selected and Assign Sequence highlighted in the Options dropdown

Subscriber rows selected via checkboxes, with Assign Sequence highlighted in the Options menu.

Use Assign Sequence to enroll selected subscribers into a Follow-up Sequences without needing them to trigger it from a Keyword Replies flow.

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Page size

Subscriber list pagination control with page size dropdown open, showing options 10, 25, 50, 100, 200

The page size dropdown open at the bottom of the list, with options 10, 25, 50, 100, and 200.

For large subscriber lists, change how many rows are shown per page (10, 25, 50, 100, 200) from the dropdown at the bottom left.

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Frequently asked

Subscriber Manager lists every subscriber for the selected bot, with their phone number, subscriber ID, name, and when they last updated or first subscribed.
Depends on where your contacts already live — see Import Using CSV, Import from Google Sheets, or Import Subscribers Manually for one contact at a time.
Yes — Options → Download(all) as CSV exports the current list as a CSV file.
Create a Label under Manage → Manage Labels, then select subscribers in the list and use Options → Assign Label (or Remove Label to undo it). You can then filter the subscriber list by that label, or target it in a broadcast. See Custom Fields and Labels for the full walkthrough.
Yes — select one or more subscribers and use Options → Assign Sequence to enroll them directly, instead of relying on a Keyword Replies action.
  • Deleting a subscriber is permanent — there’s no undo for Delete Subscriber.
  • Extra columns in an import become custom fields automatically — double-check column headers match what you intend before importing.

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