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ChatSyncs left navigation with Chatbot Manager selected, the Automation tab highlighted, the Quick Actions sub-tab highlighted, and the Action Buttons grid showing Get-started, No Match, Location Reply, Un-subscribe, Re-subscribe, Chat with Human, Chat with Bot, Confirm Order, and Cancel Order
Chatbot Manager → Automation → Quick Actions opens all 9 System Default Action Buttons as tiles: Get-started, No Match, Location Reply, Un-subscribe, Re-subscribe, Chat with Human, Chat with Bot, Confirm Order, and Cancel Order.
Get-started, No Match, and Location Reply fire automatically from a system event — click their tile to build the flow that runs when that event happens. The other 6 (Un-subscribe, Re-subscribe, Chat with Human, Chat with Bot, Confirm Order, Cancel Order) only run when you add them as the action on a button inside an Interactive Message block — they can’t be added to a Text, Image, or other message block.

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General Settings

To use the Get-started and No Match actions, first go to Bot Settings → Settings → General and turn their Enable toggle ON. Chat with Human doesn’t have a toggle — it works as soon as you fill in the Chat with Human Email field below.
If the Enable toggle for Get Started Message or No Match Reply is turned OFF, the matching action button will not work.
Settings page with the General tab highlighted, showing Chat With Human Email, No Match Reply, Bot Replies While Agent On Mobile App, and Get Started Message fields, and the Publish Changes button highlighted
1

Open Bot Settings

Click the Bot Settings button.
2

Go to Settings

Open the Settings page.
3

Open the General tab

It’s the first tab, selected by default.
4

Set the fields you need

See the table below.
5

Publish

Click Publish Changes — a confirmation banner confirms it.
FieldWhat it does
Chat with Human EmailThe email address notified whenever a customer requests Chat with Human.
No Match ReplyEnable/disable the bot’s automatic reply when it can’t match the customer’s message to any automation.
No Match Response Frequency LimitHow often the No Match reply is sent to the same customer: Every Time, Once a Day, Once a Month, or Once a Year.
Bot Replies While Agent on Mobile AppWhether the bot keeps replying while a live agent is handling the chat from the mobile app.
Get Started MessageEnable/disable the Get-started action button. Must be on before the Get-started flow will run.
Get Started Message Frequency LimitHow often the Get Started message is sent to the same customer: Every Time or Once a Day.
Disable Bot Replies While Agent on Mobile App so the bot and a live agent don’t reply to the same customer at the same time.

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Get-started

When someone opens a chat with your WhatsApp number for the very first time — say, they found your number on your website and tapped it to open WhatsApp — they haven’t sent you a message yet, so WhatsApp shows a green Get Started button on the chat screen instead of a normal text box. This button is built into WhatsApp itself, not something ChatSyncs adds. The Get-started action fires the moment that customer taps it.
Get Started Message must be enabled in General Settings (above) before this button will trigger anything.
1

Open the Get-started tile

In Quick Actions, click Get-started to open its Configure Reference panel.
Configure Reference panel for the Get-started action button
2

Give it a title

e.g. Get-started — just for your own reference in the flow list.
3

Set Automation Actions (optional)

Add/remove a label, subscribe/unsubscribe the contact from a Follow-up Sequence, or assign the conversation to a team or team member.
4

Save

Click Save — this opens the flow canvas, with a Start Bot Flow block already set to fire on Get-started.
5

Build the welcome message

Connect a Text Message (or any other block) after Start Bot Flow.
6

Save the flow

Click Save to publish it.
Example — a welcome message personalized with a custom-field variable:
Get-started flow showing Start Bot Flow connected to a personalized welcome text message
Customeropens a chat with your number for the first time and taps the green Get Started button
Bot”Hi #LEAD_USER_FIRST_NAME#, We are delighted to have you on board for your interest. If you have a question, we will do…”
Type # inside a Text Message to insert a custom field as a variable — #LEAD_USER_FIRST_NAME# inserts the customer’s first name automatically.

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No Match

The No Match button fires whenever a customer’s message doesn’t match any keyword, intent, or automation. Click its tile, then build the fallback reply the same way:
No Match flow showing Start Bot Flow connected to a fallback text reply
1

Open the Text block

It’s already connected to the No Match trigger.
2

Write a fallback message

Replace the default text with something specific to your business, e.g. “Hello! We couldn’t understand your request. Please select one of the available options below or rephrase your question.”
3

Connect further blocks (optional)

e.g. Interactive Message, AI Reply, Human Support, or any other automation block.
4

Save

Click Save to publish the flow.
The No Match Response Frequency Limit (in General Settings above) controls how often the same customer receives this fallback — pick Once a Day or longer to avoid sending it repeatedly to someone who keeps sending unrecognized messages.

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Location Reply

The Location Reply button fires automatically whenever a customer shares their live location or a location pin — no toggle to enable, just build the flow:
Location Reply flow showing Start Bot Flow connected to a thank-you text reply
Example:
Customershares a location
Bot”Thank you for sharing your location. Our team has received it and will assist you shortly.”

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Un-subscribe & Re-subscribe

Unlike the three buttons above, Un-subscribe and Re-subscribe aren’t standalone triggers — they’re button actions you add inside an Interactive Message block.
Quick Actions grid with Un-subscribe and Re-subscribe highlighted
1

Go to Keyword Replies

Open Keyword Replies and create a new flow (or open an existing one) — this is the flow the Interactive Message and its button will live in.
2

Add an Interactive Message block

Drag it onto the canvas and connect it to your flow.
3

Add a button

Open the Interactive Message block and click Add Button.
4

Set the button's title and generation method

e.g. Static, title Unsubscribe.
5

Choose System Default Action Button

Under When user presses the button, select System Default Action Button.
Configure Button panel with System Default Action Button selected
6

Pick the action

Choose Unsubscribe (or Re-subscribe) from the Action Type list.
Action Type dropdown with Unsubscribe highlighted
7

Connect and save

Connect the button to any follow-up flow (e.g. a confirmation message), then click Save.
Interactive Message confirming unsubscribe, connected to a Resubscribe button
Unsubscribe stops sequences and broadcasts for that contact. Re-subscribe is its mirror — it re-adds the contact to the sequences/broadcasts they’d opted out of, configured the exact same way except for choosing Re-subscribe as the Action Type.
These same steps work for every other System Default Action Button — Get Started, No Match, Location Reply, Chat with Human, Chat with Bot, Confirm Order, and Cancel Order — just select the matching Action Type instead of Unsubscribe.

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Chat with Human

The Chat with Human button lets a customer request a live agent. ChatSyncs emails the address set as Chat with Human Email in General Settings and starts the Chat with Human flow.
Settings General tab with the Chat with Human Email field and the Publish Changes button highlighted
Build the flow with an Actions block selecting the Chat With Human Template, connected to Start Bot Flow, then an Interactive Message thanking the customer with a button to switch back to the bot (configured as a System Default Action Button → Chat with Bot):
Chat with Human flow ending in a Chat with Robot button

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Chat with Bot

The Chat with Bot button is the reverse — it lets a customer who’s talking to a live agent switch back to automated replies. Build it the same way: Actions block selecting the Chat With Robot Template, connected to Start Bot Flow, then an Interactive Message welcoming the customer back with a button to switch to a human agent again (System Default Action Button → Chat with Human):
Chat with Bot flow ending in a Chat with Human button

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Confirm Order & Cancel Order

Confirm Order and Cancel Order are system default action buttons for eCommerce integrations only — they fire from order events on a connected Shopify or WooCommerce store, not from a normal chatbot conversation.
Quick Actions grid with Confirm Order and Cancel Order highlighted
Cancel Order flow showing Start Bot Flow connected to a cancellation text reply
Confirm Order works the same way, triggered when the customer confirms instead of cancels.
If your store isn’t on Shopify or WooCommerce, you don’t need to configure either button.

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Frequently asked

Add an Interactive Message block with a button, set When user presses the button to System Default Action Button, choose Unsubscribe as the Action Type, then connect and save. See Un-subscribe & Re-subscribe above.
Bot Settings → Settings → General → Chat with Human Email. Every Chat with Human request emails that address.
Check that Get Started Message is enabled in Bot Settings → Settings → General — the Get-started action button does nothing while that toggle is off.
Get-started, No Match, and Location Reply trigger automatically from a system event — you build a flow directly off their tile. The rest (Unsubscribe, Re-subscribe, Chat with Human, Chat with Bot, Confirm Order, Cancel Order) only run when added as a button’s action inside an Interactive Message block.
No — they’re only triggered by order events from a connected Shopify or WooCommerce store and aren’t meant for regular chatbot flows.
  • Get-started silently does nothing if Get Started Message is disabled in General Settings — enable it first.
  • No Match needs No Match Reply enabled in General Settings, or the fallback never sends.
  • System Default Action Buttons only work inside Interactive Message blocks — you can’t add one to a Text, Image, or other message block.
  • Confirm Order / Cancel Order are eCommerce-only — they don’t fire from a normal chatbot conversation.