Gym Membership Plan Selector Automation

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Business Problem

• A gym’s WhatsApp inbox fills up with the same questions all day — “What plans do you have?”, “How much is a monthly membership?”, “Can I try before I join?”
• Staff end up re-explaining the same three plans to every prospect, one conversation at a time.
• Inquiries that arrive outside business hours sit unanswered until someone gets back to the phone.
• By the time a reply goes out, the prospect may have already messaged a competing gym.

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Solution

• A prospect messages “Hi” or “Join” and gets an instant reply — no waiting for staff.
• The gym’s three membership tiers appear as tappable buttons, so the prospect self-serves.
• Whichever plan they pick, they see that plan’s pricing immediately.
• A direct “Book a Free Trial” link follows, with no staff member involved until the prospect is ready to visit.

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Business Benefits

• 24/7 instant replies to plan inquiries
• No staff time spent repeating the same plan explanations
• Consistent information — every prospect sees the same accurate pricing
• A direct path from “interested” to “trial booked”, with no manual handoff required
• Every inquiry ends the same way, so nothing falls through the cracks

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Workflow Diagram

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Prerequisites

• A WhatsApp number connected to ChatSyncs — see Connect WhatsApp.
• Read Keyword Replies first to understand how the whole flow builder works — this guide only covers what’s specific to this project, not Keyword Replies itself.
• A pricing image ready for each membership tier (Monthly, Quarterly, Annual).
• A booking page URL to link the Book a Free Trial button to.

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Implementation Guide

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Step 1 — Create the Keyword Replies flow

Objective: Set up the flow that will run this entire conversation. Explanation: Keyword Replies is the flow builder every block in this project connects through — the trigger, the buttons, and every message that follows all live on one canvas. Actions to perform:

• Open Keyword Replies and click Create.
• Set the Trigger Keywords to hi, join.
• Give the flow a clear Title, e.g. Gym Membership Plan Selector.

Expected result: A new, empty Keyword Replies flow ready to have blocks added to it. Notes: Use Exact keyword match unless you also want to catch close variants like “joining” — then use String match instead.

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Step 2 — Add the welcome Interactive Message

Objective: Greet the prospect and present the three plan options. Explanation: An Interactive Message can carry a welcome body and up to three Reply Buttons in a single message — no separate text message needed first. Actions to perform:

• Drag an Interactive Message block onto the canvas, connected to Start Bot Flow.
• Body text: Welcome to FitZone Gym! Choose a plan to see pricing and perks.
• Add three Reply Buttons: 🏋️ Monthly, 📅 Quarterly, 💪 Annual.

Expected result: Messaging “hi” now returns the welcome message with all three buttons visible. Notes: Reply Buttons are capped at 3 per message — if the gym ever adds a 4th tier, switch this step to a List Message instead (supports up to 10 options).

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Step 3 — Connect each plan to its pricing and trial link

Objective: Show the right pricing and a way to book a trial, for whichever plan the prospect taps. Explanation: Each Reply Button branches to its own Image Message (the plan’s pricing card), followed by a CTA URL Button that opens the trial booking page. Actions to perform:

• For each of the 3 buttons, drag an Image Message block and upload that plan’s pricing image.
• After each Image Message, add a CTA URL Button labeled Book a Free Trial, pointing to the gym’s booking page URL.

Expected result: Tapping any of the 3 plan buttons shows that plan’s pricing image, followed by a tappable trial-booking link. Notes: Double-check each plan button is wired to its own image — a common mistake is connecting two plan buttons to the same pricing card.

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Step 4 — Save and test

Objective: Confirm the whole flow works end to end before sending it to real prospects. Explanation: An unsaved Keyword Replies flow won’t respond to any trigger keyword, even if it looks complete on the canvas. Actions to perform:

• Click Save Changes, then confirm the flow appears active in the Keyword Replies list.
• From a real WhatsApp number, message “hi” and tap through all 3 plan buttons.

Expected result: Every plan button leads to the correct pricing image and the correct trial-booking link.

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Features Used

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Expected Result

• Prospects get instant, accurate plan information at any hour, with no staff involved.
• Every prospect sees the exact same pricing and perks — no inconsistent answers.
• Every conversation ends at the same “Book a Free Trial” link, so no lead is left without a next step.

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FAQs