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Settings & Integration page with API Integration selected, E-commerce API selected in the sub-list, a New button, and a Download WC Abandoned Cart Webhook Plugin button
Control Panel → Settings & Integration → API Integration → E-commerce API connects an online store so ChatSyncs can send order updates, cart reminders, and support messages over WhatsApp. Click New to add a profile:
E-commerce Profile modal with Profile Name, Store URL, Consumer Key, Consumer Secret fields and a provider list: WooCommerce, Shopify

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Supported platforms

  • WooCommerce — needs Store URL, Consumer Key, and Consumer Secret (from WooCommerce → Settings → Advanced → REST API).
  • Shopify

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WooCommerce abandoned-cart plugin

WooCommerce stores can also download the WC Abandoned Cart Webhook Plugin from the profile list page. Install it on the WordPress site so cart-abandonment events are forwarded to ChatSyncs in real time, instead of only syncing on a schedule.

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Use cases

  • Order updates — “Your order #1042 has shipped” sent automatically over WhatsApp.
  • Cart reminders — a customer adds items and leaves without checking out; a WhatsApp message nudges them back with a link to finish the purchase.
  • Customer support — a support flow looks up the customer’s recent orders by phone number.
  • Marketing automation — post-purchase upsell or review-request messages.

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Frequently asked

Go to E-commerce Integration → New, choose WooCommerce, and enter the Store URL plus the Consumer Key/Consumer Secret generated under WooCommerce’s own Settings → Advanced → REST API page.
Yes — for WooCommerce, install the WC Abandoned Cart Webhook Plugin (downloadable from the E-commerce Integration list) so cart events reach ChatSyncs in real time; for Shopify, the abandoned-cart data comes through the standard Shopify connection.
WooCommerce and Shopify.
Treat your Consumer Secret like a password — anyone with it can read and modify orders on your store. Regenerate it in WooCommerce if you ever suspect it’s been exposed.