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An Input Flow collects information from subscribers through a series of questions and stores their responses automatically. It’s used for lead generation, customer registration, surveys, appointment booking, feedback collection, and other interactive processes that need structured answers rather than free-form chat.

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Create an Input Flow

1

Open Bot Manager

Go to Bot Manager.
2

Click Input Flow

Select Input Flow from the module list.
3

Click Create

Click Create to start a new input flow.
4

Name the campaign

Enter a User Input Campaign Name that identifies its purpose, e.g. Customer Registration Form. A meaningful name makes the flow easier to find and manage later.
5

Configure labels and integrations (optional)

Add or remove subscriber labels when the flow runs, and forward responses to a webhook or Google Sheets if needed.
6

Add questions

Add one or more questions to collect the information you need.
7

Save

Save the flow.
Bot Manager module list with Input Flow highlighted and the Create button in Input Flow Settings
Once created, an Input Flow is wired into a bot flow on the canvas — a User Input Flow block (campaign name, labels) feeds into a chain of New Question blocks — and can be triggered from a Bot Reply like any other flow component.
Configure User-Input-Flow panel with User Input Campaign Name and Labels fields, next to the canvas flow showing User Input Flow connected to New Question

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Labels

  • Add Label(s) — assign labels to a subscriber when the flow runs, e.g. Lead, Interested Customer, Demo Requested.
  • Remove Label(s) — strip existing labels, e.g. New Visitor, Unqualified Lead.

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Integrations

Collected responses can be forwarded automatically:
  • Webhook — send responses to a CRM, lead management platform, internal application, or other third-party service.
  • Google Sheets — save every submission to a sheet for reporting and analysis.

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Configure a question

Inside the Input Flow, click New Question to add a question the subscriber must answer. Each question has a Question Type, the question text itself, optional Reply Validation, and where the answer is saved.

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Free Keyboard Input

The subscriber types their own answer in free text. Best for name, email, phone number, business name, comments, or feedback.
Configure New Question panel showing Free Keyboard Input selected, with the question and Reply Validation fields

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Multiple Choice

The subscriber picks from predefined answer options instead of typing — best for service selection, surveys, appointment types, or product categories. Set the question text, a label for the option buttons, and the list of answer options (e.g. AI Automation, WhatsApp Marketing, Chatbot Development).
Configure New Question panel showing Multiple Choice selected, with answer options listed

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Reply Validation

Reply Validation ensures an answer matches the expected format before the subscriber can move to the next question. Supported types: Text, Email, Phone Number, Number, Date, URL. For example, setting validation to Email blocks the subscriber from continuing until they enter a valid email address.

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Save Response

Each answer is saved to a custom field (e.g. a question asking for a phone number can save to a Phone Number field), so it can be reused later in broadcasts, sequences, reports, and other automations.

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Thank You Message

After the last question, connect the Thank You Message output to send a closing message, e.g. Thank you for submitting your information. Our team will contact you shortly. Example flow: 
Start Flow
      ↓
What is your name?
      ↓
What is your email address?
      ↓
What is your phone number?
      ↓
Which service are you interested in?
      ↓
Thank You Message
Bot flow canvas showing User Input Flow connected through several New Question blocks to a final Text block

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Common use cases

Use caseTypical questions collected
Lead GenerationName, Email, Phone Number
Appointment BookingName, Preferred Date, Preferred Time
Customer FeedbackRating, Comments, Suggestions
Event RegistrationName, Email, Company Name
Use Multiple Choice questions wherever possible to improve response accuracy and completion rates, and end every flow with a Thank You Message to confirm the subscriber’s information was received.
Input Flow Settings list with the Report action highlighted in a tooltip

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Manage Input Flows

Every saved Input Flow appears in Bot Manager → Input Flow, with three actions per campaign:
  • Report — view all responses collected: submitted answers, subscriber information, form completion data, and campaign performance.
  • Export — download collected responses, typically as CSV, for reporting, CRM imports, lead analysis, or backup.
  • Edit — modify questions, multiple-choice options, reply validation, labels, integrations, or the Thank You message without creating a new campaign.

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Frequently asked

Create an Input Flow in Bot Manager, name the campaign, and add questions (Free Keyboard Input or Multiple Choice) for each piece of information you need — e.g. name, email, phone number. End with a Thank You message. Responses are saved automatically and can be reviewed from the flow’s Report.
Free Keyboard Input lets the subscriber type any answer (good for names, emails, open feedback). Multiple Choice presents predefined options to tap (good for surveys, service selection, or anything with a fixed set of valid answers) and tends to have higher completion accuracy.
Yes — set Reply Validation on the question to Email, Phone Number, Number, Date, or URL. The subscriber can’t proceed to the next question until their answer matches the expected format.
Each answer is saved to a custom field automatically, viewable from the flow’s Report or downloadable via Export. You can also forward every submission to a webhook or Google Sheets in real time.
Yes — use Edit on the Input Flow to update questions, options, validation, labels, or integrations at any time without creating a new campaign.
  • Without Reply Validation, malformed answers are accepted as-is — set validation on any question that needs a specific format (email, phone, date, etc.).
  • A flow with no Thank You Message leaves the subscriber without confirmation that their submission was received — always connect one as the final step.
  • Export is typically CSV — open it in Excel or Google Sheets, or import directly into a CRM.