User Input Flow

Create a User Input Flow

ChatSyncs left navigation with Chatbot Manager selected, the Data Collection tab highlighted, the User Input Flows sub-tab highlighted, and the Input Flow list with a Create button — Chatbot Manager → Data Collection → User Input Flows, with the Create button highlighted.

Open Chatbot Manager

Go to Chatbot Manager.

Open the Data Collection tab

Select Data Collection.

Click User Input Flows

Select User Input Flows from the sub-tabs.

Click Create

Click Create to start a new input flow.

Name the campaign

Enter a User Input Campaign Name that identifies its purpose, e.g. Customer Registration Form. A meaningful name makes the flow easier to find and manage later.

Configure labels and integrations (optional)

Add or remove subscriber labels when the flow runs, and forward responses to a webhook or Google Sheets if needed.

Add questions

Add one or more questions to collect the information you need.

Save

Save the flow.

Once created, an Input Flow is wired into a bot flow on the canvas — a User Input Flow block (campaign name, labels) feeds into a chain of New Question blocks — and can be triggered from a Keyword Replies flow like any other flow component.

Labels

Add Label(s) — assign labels to a subscriber when the flow runs, e.g. Lead, Interested Customer, Demo Requested.
Remove Label(s) — strip existing labels, e.g. New Visitor, Unqualified Lead.

Integrations

Collected responses can be forwarded automatically:

Webhook — send responses to a CRM, lead management platform, internal application, or other third-party service.
Google Sheets — save every submission to a sheet for reporting and analysis.

Configure a question

Inside the Input Flow, click New Question to add a question the subscriber must answer. Each question has a Question Type, the question text itself, optional Reply Validation, and where the answer is saved.

Free Keyboard Input

The subscriber types their own answer in free text. Best for name, email, phone number, business name, comments, or feedback.

Multiple Choice

The subscriber picks from predefined answer options instead of typing — best for service selection, surveys, appointment types, or product categories. Set the question text, a label for the option buttons, and the list of answer options (e.g. AI Automation, WhatsApp Marketing, Chatbot Development).

Reply Validation

Reply Validation ensures an answer matches the expected format before the subscriber can move to the next question. Supported types: Text, Email, Phone Number, Number, Date, URL. For example, setting validation to Email blocks the subscriber from continuing until they enter a valid email address.

Save Response

Each answer is saved to a custom field (e.g. a question asking for a phone number can save to a Phone Number field), so it can be reused later in broadcasts, sequences, reports, and other automations.

Thank You Message

After the last question, connect the Thank You Message output to send a closing message, e.g. Thank you for submitting your information. Our team will contact you shortly. Example flow:

Bot flow canvas showing User Input Flow connected through several New Question blocks to a final Text block — A complete Input Flow on the canvas — User Input Flow chained through four New Question blocks into a closing Text (Thank You) block.

Start Flow
      ↓
What is your name?
      ↓
What is your email address?
      ↓
What is your phone number?
      ↓
Which service are you interested in?
      ↓
Thank You Message

Common use cases

Use case	Typical questions collected
Lead Generation	Name, Email, Phone Number
Appointment Booking	Name, Preferred Date, Preferred Time
Customer Feedback	Rating, Comments, Suggestions
Event Registration	Name, Email, Company Name

Input Flow list with View, Launch, and Edit action icons highlighted on the Collect user information row — The Input Flow list with the View and Edit action icons highlighted on a flow row.

Manage User Input Flows

Every saved User Input Flow appears in Chatbot Manager → Data Collection → User Input Flows, with three actions per campaign:

Report — view all responses collected: submitted answers, subscriber information, form completion data, and campaign performance.
Export — download collected responses, typically as CSV, for reporting, CRM imports, lead analysis, or backup.
Edit — modify questions, multiple-choice options, reply validation, labels, integrations, or the Thank You message without creating a new campaign.

Frequently asked

How do I build a lead-gen or registration form inside WhatsApp?

Create an Input Flow in Chatbot Manager, name the campaign, and add questions (Free Keyboard Input or Multiple Choice) for each piece of information you need — e.g. name, email, phone number. End with a Thank You message. Responses are saved automatically and can be reviewed from the flow’s Report.

What's the difference between Free Keyboard Input and Multiple Choice questions?

Free Keyboard Input lets the subscriber type any answer (good for names, emails, open feedback). Multiple Choice presents predefined options to tap (good for surveys, service selection, or anything with a fixed set of valid answers) and tends to have higher completion accuracy.

Can I make sure a subscriber enters a valid email or phone number?

Yes — set Reply Validation on the question to Email, Phone Number, Number, Date, or URL. The subscriber can’t proceed to the next question until their answer matches the expected format.

Where do collected responses go?

Each answer is saved to a custom field automatically, viewable from the flow’s Report or downloadable via Export. You can also forward every submission to a webhook or Google Sheets in real time.

Can I change the questions after the flow is already live?

Yes — use Edit on the Input Flow to update questions, options, validation, labels, or integrations at any time without creating a new campaign.

Without Reply Validation, malformed answers are accepted as-is — set validation on any question that needs a specific format (email, phone, date, etc.).
A flow with no Thank You Message leaves the subscriber without confirmation that their submission was received — always connect one as the final step.
Export is typically CSV — open it in Excel or Google Sheets, or import directly into a CRM.

Use Multiple Choice questions wherever possible to improve response accuracy and completion rates, and end every flow with a Thank You Message to confirm the subscriber’s information was received.

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