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The Shared Inbox is the centralized workspace where your team views, manages, and responds to every customer conversation coming in over WhatsApp.

1. Introduction to Shared Inbox

What the Shared Inbox is, and how its three panels work together.

2. Filter Conversations by Channel & Account

Narrow the inbox down to your chats, one WhatsApp number, or a status.

3. Organize Conversations with Labels, Views & Search

Tag, sort, and find conversations fast.

4. AI Translation & Message Rewrite

AI assistance in the message composer.

5. Team Collaboration & Agent Assignment

Assign conversations to teammates and leave internal notes.

6. Messaging Tools: Canned Responses, Templates & Attachments

Reply faster with saved responses, templates, and files.

7. Follow-up Reminders & Message Sequences

Set a reminder, or assign an automated follow-up sequence.

8. Managing Customer Data with Custom Fields

Keep customer context — orders, engagement, journey — right in the conversation.

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Install ChatSyncs as a mobile app

ChatSyncs can be installed as a Progressive Web App (PWA) on both Android and iPhone for faster, app-like access to the Shared Inbox — no separate app store download needed.

Install on Android

Chrome → Add to Home screen, in 5 steps.

Install on iOS

Safari-only → Add to Home Screen, in 5 steps.

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Frequently asked

Select the Mine filter at the top of the Shared Inbox — see Filter Conversations.
Change its Assigned Agent in the Chat Actions panel — see Team Collaboration.
Yes — see Install ChatSyncs on Android for the full step-by-step.
Yes, but only through Safari — see Install ChatSyncs on iOS for the full step-by-step.
  • Outside the 24-hour window, plain replies don’t deliver — send an approved Message Template to restart the conversation.
  • Deleting a subscriber from Conversation Options is permanent — there’s no undo.
  • Notes are internal only — never use them to send information you mean for the customer to see.

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Learn From a Use Case