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At the top of the ChatSyncs Shared Inbox, switch between views to narrow down which conversations you see.

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Inbox filters

Example: Priya is a support agent with 20 assigned customers. When she selects Mine, she only sees those 20 conversations — not the rest of the team’s chats.

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Two separate filters

The Shared Inbox has two independent filter tools, opened from two different places.

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Conversation list filters

Conversation list with the filter icon highlighted next to the search bar, opening a panel with Select Label, Select Sequence, Subscriber Recent Reply, Select Team Member, Bot Reply Status, and a date range
Click the filter icon next to the search bar at the top of the conversation list to open a panel with six filters, each opened as its own dropdown:
Select label dropdown open, listing existing labels like batch1, batch2, batch3, batch4, and label1
Select Label — show only conversations with a subscriber who has a specific label, e.g. batch2 or VIP.
Select Sequence dropdown open, listing Sequence_test (WhatsApp) and Sequence project (WhatsApp)
Select Sequence — show only conversations with a subscriber currently enrolled in a specific Sequence, e.g. Sequence project.
Order By dropdown open, with Subscriber Recent Reply and Recent Communication options
Subscriber Recent Reply — really an Order By control, not a narrowing filter: sort the list by Subscriber Recent Reply (the customer’s own last message) or Recent Communication (the latest message either side sent, including the bot or an agent).
Select Team Member dropdown open, listing Admin and Reddy Sales Team
Select Team Member — show only conversations assigned to a specific person or team, e.g. Reddy Sales Team.
Bot Reply Status dropdown open, with Bot is replying and Bot reply is paused options
Bot Reply Status — show only conversations where the bot is currently replying, or where it’s paused (e.g. a human agent took over).
Date range calendar picker open, spanning August and September 2026, with a range selected and Default and Apply buttons
Date range — show only conversations with activity inside a specific date range. Pick a range on the calendar, then click Apply (or Default to reset it).

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Filter Channel & Account

Shared Inbox settings menu with Filter Channel & Account highlighted at the top, above Follow-up List, Enable Notification, Groupchat Settings, Dark Mode, Add Whatsapp Subscriber, Install App, and Logout
If your business runs more than one WhatsApp number — or more than one channel, like WhatsApp alongside Facebook or Instagram — open Settings (⚙️) at the bottom-left of the Shared Inbox sidebar, then click Filter Channel & Account:
Filter Channel & Account panel with a WhatsApp Bot dropdown showing All WhatsApp Bots and a specific Bengaluru rent bot option, and Select Channel set to both Omni Channel and WhatsApp Channel
Set WhatsApp Bot to a specific bot/number instead of All WhatsApp Bots, and Select Channel to a specific channel instead of Omni Channel. Example: A business runs Sales, Support, and Billing WhatsApp numbers. A support agent sets WhatsApp Bot to Support so their inbox only shows Support conversations, not Sales or Billing.

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Frequently asked

Select the Mine filter at the top of the Shared Inbox.
Yes — Settings → Filter Channel & Account, then pick the number/account you want.
Use the Archived or Resolved filter at the top of the Shared Inbox.