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At the top of the ChatSyncs Shared Inbox, switch between views to narrow down which conversations you see.

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Inbox filters

Example: Priya is a support agent with 20 assigned customers. When she selects Mine, she only sees those 20 conversations — not the rest of the team’s chats.

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Two separate filters

The Shared Inbox has two independent filter tools, opened from two different places.

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Conversation list filters

Conversation list with the filter icon highlighted next to the search bar, opening a panel with Select Label, Select Sequence, Subscriber Recent Reply, Select Team Member, Bot Reply Status, and a date range
Click the filter icon next to the search bar at the top of the conversation list to narrow the list by:
  • Select Label
  • Select Sequence
  • Subscriber Recent Reply
  • Select Team Member
  • Bot Reply Status
  • A date range

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Filter Channel & Account

Filter Channel & Account panel with a WhatsApp Bot dropdown set to From: All WhatsApp Bots, and a Select Channel dropdown set to Omni Channel
If your business runs more than one WhatsApp number — or more than one channel, like WhatsApp alongside Facebook or Instagram — go to Settings (⚙️) → Filter Channel & Account at the bottom-left of the Shared Inbox sidebar. Set WhatsApp Bot to a specific bot/number instead of All WhatsApp Bots, and Select Channel to a specific channel instead of Omni Channel. Example: A business runs Sales, Support, and Billing WhatsApp numbers. A support agent sets WhatsApp Bot to Support so their inbox only shows Support conversations, not Sales or Billing.

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Frequently asked

Select the Mine filter at the top of the Shared Inbox.
Yes — Settings → Filter Channel & Account, then pick the number/account you want.
Use the Archived or Resolved filter at the top of the Shared Inbox.