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Beyond plain text, the ChatSyncs Shared Inbox message composer has tools built for replying quickly and consistently.
Message composer extra options menu showing Send Flow or Message Template, Canned Response, and File Attachment
  • Send Flow or Message Template — trigger a bot flow, or send an approved Message Template when the conversation is outside the 24-hour window.
  • Canned Response — insert a saved reply instead of typing it out again.
  • File Attachment — attach a file to the message.
  • Emojis, AI Assistance, and Voice Message — additional icons in the composer’s reply bar. See AI Translation & Message Rewrite for the AI option.
Example: A customer asks “Can you send your price list?”. Instead of typing it out, the agent picks the saved Canned Response for pricing and sends it instantly.

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Frequently asked

Use Canned Response in the composer instead of typing it fresh each time.
Yes — use File Attachment in the composer’s extra options menu.
If the conversation is outside WhatsApp’s 24-hour service window, a plain reply won’t deliver — use Send Flow or Message Template to send an approved template instead. See Managing Customer Data with Custom Fields for how to check a conversation’s messaging window status.