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The ChatSyncs Shared Inbox message composer has two separate AI icons next to the emoji icon, and the Chat Actions panel has a related but separate AI Assistant tab.
Shared Inbox composer with emoji, translate, and star-shaped AI Rewrite icons next to the message field, and the Chat Actions panel's AI Assistant tab showing Reasoning Effort, an Analyze Customer Conversation button, and a Help me to reply conversation helper

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The two composer icons

  • Translate icon (the “Aあ”-style icon) — AI translation for the composer.
  • Star icon — AI Rewrite, highlighted above. Click it to have AI rewrite your draft reply before you send it.
Exactly what the translate icon translates (your outgoing draft, or the customer’s incoming message) and what tone/style the rewrite applies aren’t confirmed yet — try each icon in the composer to see it in action, and this page will be filled in with the full before/after behavior once that’s confirmed.

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AI Assistant (Chat Actions panel)

The AI Assistant tab in the Chat Actions panel is a separate capability from the composer icons above — a chat-based helper for the agent, not the customer:
  • Analyze Customer Conversation — a button that reads the conversation and summarizes intent, sentiment, and a recommended next action.
  • Help me to reply — a “Start a conversation” chat box where the agent can ask the AI anything about this customer or get help with support tasks, with a Reasoning Effort setting (e.g. Low).
This panel is new and not yet fully documented — this page currently only confirms it exists and roughly what its two parts do. A full walkthrough will follow once its exact behavior is confirmed.

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Frequently asked

Two places: the composer’s icon row (translate and star/AI Rewrite icons, next to the emoji icon), and the AI Assistant tab in the Chat Actions panel on the right.
It’s AI Rewrite — rewrites your draft message with AI before you send it.
The composer icons (translate, AI Rewrite) act on the message you’re about to send. The AI Assistant panel is a separate chat-based helper — it analyzes the conversation or answers questions about the customer, rather than editing your draft.