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The ChatSyncs Shared Inbox message composer has two separate AI icons next to the emoji icon, and the Chat Actions panel has a related but separate AI Assistant tab.
Shared Inbox composer with emoji, translate, and star-shaped AI Rewrite icons next to the message field, and the Chat Actions panel's AI Assistant tab showing Reasoning Effort, an Analyze Customer Conversation button, and a Help me to reply conversation helper

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The two composer icons

Composer with a draft reply typed in and the star icon's Rewrite with AI tooltip showing
Star icon — Rewrite with AI. Type a draft reply, then click the star icon to have AI rewrite it before you send — useful for cleaning up a quick, informal draft into something more polished without retyping it from scratch.
Composer with a draft reply typed in and the globe icon's Translate with AI tooltip showing
Globe icon — Translate with AI. Type your reply in whatever language is easiest for you, click the globe icon, then choose the language to translate it into:
Choose Target Language dialog with a Select a language dropdown, and Translate and Cancel buttons
Pick a language from Select a language and click Translate — your typed draft is replaced with the translated version, ready to send. This translates what you’ve written, not the customer’s incoming message.

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AI Assistant (Chat Actions panel)

The AI Assistant tab in the Chat Actions panel is a separate capability from the composer icons above — a chat-based helper for the agent, not the customer:
AI Assistant tab in Chat Actions, with Reasoning Effort set to Low, an Analyze Customer Conversation button, and a Help me to reply conversation helper with a Start a conversation prompt
  • Analyze Customer Conversation — a button that reads the conversation and summarizes intent, sentiment, and a recommended next action.
  • Help me to reply — a “Start a conversation” chat box where the agent can ask the AI anything about this customer (e.g. Based on conversation give me a follow-up message) or get help with support tasks, with a Reasoning Effort setting (e.g. Low).

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Frequently asked

Two places: the composer’s icon row (translate and star/AI Rewrite icons, next to the emoji icon), and the AI Assistant tab in the Chat Actions panel on the right.
It’s Rewrite with AI — rewrites your draft message with AI before you send it.
Your draft. Type your reply, click the globe icon, pick a target language, and click Translate — the composer replaces your typed text with the translated version, ready to send.
The composer icons (translate, AI Rewrite) act on the message you’re about to send. The AI Assistant panel is a separate chat-based helper — it analyzes the conversation or answers questions about the customer, rather than editing your draft.