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As your ChatSyncs conversation list grows, three tools keep it manageable: Labels to tag chats, Views (the filters) to narrow what you see, and Search to jump straight to one conversation.

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Search the conversation list

Shared Inbox conversation list with a Type and submit to search box at the top
Use the search box above the conversation list to find a chat by name or number instead of scrolling through the full list.

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Views: the inbox filters

Switch between Mine, All, Unread, Archived, Blocked, and Resolved at the top of the Shared Inbox — see Filter Conversations by Channel & Account for the full breakdown of each.

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Labels

Labels dropdown listing existing labels with an option to type a new one
Tag a conversation from the Chat Actions panel to organize it:
  • New Lead
  • VIP Customer
  • Payment Pending
  • Follow Up
  • Sales
Example: A sales lead messages in in on a Saturday. The agent tags the conversation New Lead so it’s easy to find and follow up on Monday, even after it’s been pushed down the list by newer chats.

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Conversation options

Conversation options dropdown showing Mark As Read, Mark As Unread, Mark As Archived, Mark As Resolve, Block User, Clear Chat History, and Delete Subscriber
The ⋯ menu on each conversation gives you:
  • Mark As Read / Mark As Unread
  • Mark As Archived
  • Mark As Resolve
  • Block User
  • Clear Chat History
  • Delete Subscriber
Example: After resolving a customer’s issue, mark it Resolved, then Archive it so it’s out of the active inbox but still available for reference later.

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Frequently asked

Use the search box above the conversation list — search by name or phone number instead of scrolling.
Open it, then add a Label from the Chat Actions panel — e.g. VIP Customer or Follow Up. You can then filter or search by that label later.
Use the conversation’s ⋯ menu and select Mark As Archived — it’s kept for reference but no longer shows in your default view.
Yes, via Delete Subscriber in the conversation’s ⋯ menu — this is permanent and can’t be undone.
Deleting a subscriber from Conversation Options is permanent — there’s no undo.