1. Creating a WhatsApp Message Template
Build a template in ChatSyncs, from picking a type to sending it once approved.
2. Why Templates Get Rejected and How to Fix Them
What each template status means, and how to fix and resubmit a rejected one.
3. Character Limits for Media Message Templates
The limits for a template’s header, body, footer, and buttons.
4. Guidelines for Utility and Marketing Templates
The difference between Marketing, Utility, and Authentication templates, and which to pick.
5. Understanding Conversations and Their Types
How your template’s category decides what WhatsApp charges you when it’s sent.
6. How to Create and Use Carousel Media Templates
Build a Carousel template — swipeable cards with images, videos, or products.
7. Create Templates in WhatsApp Manager and Sync to ChatSyncs
Build a template in Meta’s WhatsApp Manager and pull it into ChatSyncs.
8. Template Variables vs Custom Variables — What's the Difference?
The difference between a Template Variable and a Custom Field, and when to use each.
9. Templates to Restart Conversations After Non-Working Hours
Ready-to-use templates for reconnecting with a customer after your reply window closed.
10. Understanding WhatsApp Quality Rating
What WhatsApp Quality Rating is, and how a low rating gets a template paused or disabled.
Frequently asked
Where do I start if I've never created a WhatsApp template before?
Where do I start if I've never created a WhatsApp template before?
Creating a WhatsApp Message Template — it walks through
picking a type and submitting it for approval.
My template got rejected — now what?
My template got rejected — now what?
See Why Templates Get Rejected for what each status
means and how to fix and resubmit.
Which category should my template use?
Which category should my template use?
See Guidelines for Utility and Marketing Templates —
the one-line test is whether the message benefits the customer or your business.