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The Settings (⚙️) icon at the bottom-left of the Shared Inbox opens a menu with several tools that don’t fit anywhere else:
Shared Inbox Settings menu listing Filter Channel & Account, Follow-up List, Enable Notification, Groupchat Settings (Beta), Dark Mode, Add Whatsapp Subscriber, Install App, and Logout

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Filter Channel & Account

Switch which WhatsApp number or channel the inbox shows — see Filter Conversations by Channel & Account for the full walkthrough.

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Follow-up List

See every scheduled follow-up reminder across all conversations in one table, and export them — see Follow-up Reminders & Message Sequences for how to create one.

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Enable Notification

Turns on browser/desktop notifications for new messages, so you don’t have to keep the Shared Inbox tab in view to know a customer replied.

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Groupchat Settings (Beta)

Settings menu with Groupchat Settings (Beta) highlighted
A floating internal group-chat widget for your team — separate from customer conversations — that sits on top of the Shared Inbox for quick teammate-to-teammate chat.
Group Chat Settings form with Group Name, Group Icon upload, Add Group Members, Groupchat Position (Top-left, Bottom-left, Top-right, Bottom-right), X-axis Offset, Y-axis Offset, and a Group Status Enable toggle
1

Name the group

e.g. Sales Team.
2

Upload a Group Icon (optional)

A small image shown on the floating widget.
3

Add Group Members

Pick which teammates or teams can see and use this group chat, e.g. Reddy Sales Team.
4

Set the Groupchat Position

Where the floating widget sits on screen — Top-left, Bottom-left, Top-right, or Bottom-right.
5

Fine-tune with X-axis / Y-axis Offset (optional)

Nudge the widget’s exact pixel position if it overlaps something else on screen.
6

Turn on Group Status

The Enable toggle controls whether the widget shows at all.
7

Click Save

Publishes the widget.
Once enabled, the widget appears as a small floating icon at the position you chose:
Small floating Groupchat widget icon in the bottom-right corner of the Shared Inbox
Clicking it opens the team’s group chat window:
Sales Team groupchat window open, with a message history and a composer at the bottom
Example: A Sales Team group chat lets the whole sales team coordinate on a big lead without leaving the Shared Inbox or switching to a separate messaging app.

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Dark Mode

Settings menu with Dark Mode highlighted
Switches the entire Shared Inbox — conversation list, chat window, and Chat Actions panel — to a dark color theme:
Shared Inbox rendered in dark mode, with the conversation list, chat window, and Chat Actions panel all using a dark color scheme

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Add Whatsapp Subscriber

Create Whatsapp Subscribers modal with Whatsapp Bot, Name, and Phone Number fields, and a Save button
A shortcut to add one subscriber by hand without leaving the Shared Inbox — the same modal covered in How Do I Add a Subscriber Manually?, just reachable from here too.

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Install App

Install ChatSyncs dialog reading Install our app for a better experience, with Install App and Maybe Later buttons
Installs ChatSyncs as a standalone desktop app instead of a browser tab — click Install App, and it’s pinned like any other installed app:
ChatSyncs icon pinned to the Windows taskbar alongside other installed apps

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Logout

Signs you out of ChatSyncs.

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Frequently asked

Click the Settings (⚙️) icon at the bottom-left of the Shared Inbox.
Yes — Groupchat Settings (Beta). Create a group, add members, and a floating widget lets the team chat without leaving the Shared Inbox.
Yes — set Groupchat Position to a different corner, or fine-tune it with the X-axis and Y-axis Offset fields.
Yes — Install App installs it as a standalone desktop app, pinned like any other installed application.
Yes — Add Whatsapp Subscriber in the Settings menu opens the same Create Subscribers modal without leaving the Shared Inbox.