How to Connect Your Number to ChatSyncs

• If you want to keep using WhatsApp on your phone (the Business App) and ChatSyncs at the same time, see How to Connect Your WhatsApp Business App to ChatSyncs instead.
• If your number is already active on the WhatsApp app and you want to move it onto ChatSyncs instead of keeping both, see How to Migrate from WhatsApp App to a ChatSyncs Business Account instead.
• If you want a brand-new number used only on ChatSyncs, not on your phone, keep reading — this page covers that path.

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Before you start

• A Facebook account with access to the business.
• A phone number not already active on WhatsApp or WhatsApp Business (if it was, delete that number from WhatsApp permanently and wait a few hours first).
• A Meta Business Portfolio — the account container that holds your business’s WhatsApp setup. Embedded signup can create one for you on the spot if you don’t have one yet (just a name, your first/last name, and a website).

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Connect a brand-new number (Cloud API)

1

Open Connect WhatsApp

Go to Connect Account, under Business Accounts click Connect WhatsApp, then pick the green Embedded Onboarding (One Click) card and click Connect with Embed Onboarding (the blue Create Your Own API Connection card is the manual path — see How to Connect Your WhatsApp Account Manually (Alternative Method)).

2

Choose catalog permissions

If you’ve already set up a product catalog and want to share its permissions, click Connect With Catalog — otherwise click Connect Without Catalog. Either opens Meta’s popup.

3

Log in with Facebook

Meta’s popup opens. Log in if you aren’t already, then click Continue.

4

Select or create a Business Portfolio

Pick an existing portfolio from the dropdown, or click Create a Business Portfolio if you don’t have one — it only asks for a portfolio name, your first/last name, and a website.

5

Pick 'Create a WhatsApp Business account'

With the portfolio selected, open the WhatsApp Business account dropdown — you’ll see two options:

• Create a WhatsApp Business account (first option) → a brand-new number, usable only on ChatSyncs, not on your phone. Pick this one.
• Connect a WhatsApp Business App (second option) → this is the How to Connect Your WhatsApp Business App to ChatSyncs path instead, for keeping a number on your phone too — don’t pick this here.

Any number shown crossed out is already connected somewhere else and can’t be picked.

6

Enter business information

Click Next, then fill in the Name, Category, and Website for the new asset (Country and Time zone are carried over from your portfolio).

7

Add a new number

Choose Add a new number (the alternative, Use a display name only, uses a shared Meta test number where people only ever see your display name — not a real number).

8

Enter the number, display name, and verify

Enter your country and phone number, then the WhatsApp Business display name — this is what customers see at the top of the chat on every message, so get it right. Choose Text message or Phone call to receive your verification code, click Next, then enter the code you receive.

9

Done

Meta confirms the connection — click Finish to return to ChatSyncs, where the number shows up under your connected Business Accounts.

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Frequently asked