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A webhook is a URL on your own server or app that ChatSyncs sends data to automatically, the moment something happens on WhatsApp — a message, a button tap, a completed form. Instead of exporting data by hand, your system just receives it. ChatSyncs doesn’t have one single “Webhooks” feature — it’s an option that shows up in several different places, depending on what event should trigger the send.
This page covers the outbound direction: ChatSyncs sending data out when something happens inside a bot flow. For the opposite direction — an external event triggering ChatSyncs to send a WhatsApp message — see Webhook Workflow.
Example: A customer completes a booking form. Instead of you checking ChatSyncs and copying the details into your CRM, ChatSyncs POSTs the form data straight to your CRM’s webhook URL the moment the customer submits.

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Where to find it

1. Messages & Status Changes (4 triggers)

Send every message a bot receives (and every reply it sends) to your own server, plus message and conversation status changes — in real time.

2. Keyword Trigger

Forward the data a Keyword Replies flow collects to a webhook the moment its keyword matches.

3. Button Click

Fire a webhook when a subscriber taps a specific button in a bot flow.

4. Input Flow Submission

Send every completed User Input Flow’s answers to a webhook automatically.

5. WhatsApp Flow Submission

Attach one or more webhook URLs directly to a WhatsApp Flow, fired on every form submission.

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Frequently asked

No — each webhook is configured next to the feature that triggers it (Bot Settings, a Keyword Replies flow, Outbound Actions, an Input Flow, or a WhatsApp Flow). This page is a map to all five locations.
Use the Incoming Message trigger under Bot Settings → Webhook — it fires for every customer message, regardless of whether it’s part of a flow or form. See Webhook for Messages & Status Changes for all four triggers on that tab.
If it’s a chat-based User Input Flow, use its own Webhook integration. If it’s a native WhatsApp Flow, use the webhook list attached to that flow — see Webhook for WhatsApp Flows.
Depends on where you’re configuring it — the WhatsApp Flow webhook list supports multiple URLs directly. For other triggers, point the webhook at a service like Zapier or Make.com and fan the data out from there.