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A Webhook Workflow connects a third-party app to ChatSyncs — no Zapier or Make.com needed. When something happens in that other app (a new booking, a form submission, a payment), it sends a webhook to ChatSyncs, which automatically sends a WhatsApp message using that data.
No code required — you configure the mapping between the webhook data and your template’s variables once, and every future event follows the same path.
This is the inbound direction: an outside event triggers ChatSyncs to send a message. For the opposite direction — ChatSyncs sending data out when something happens inside a bot flow — see Webhooks.

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When to use it

  • A customer books an appointment and you want to send a WhatsApp confirmation.
  • An order is placed in your store or CRM and you want to notify the customer.
  • A form is submitted and you want to send an instant follow-up message.
  • Any third-party app that supports outgoing webhooks (Cal.com, Shopify, a booking system, a payment provider, a form plugin) needs to trigger a WhatsApp message.

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The dashboard

Chatbot Manager Automation tab with Webhook Workflows sub-tab selected, a list of existing workflows with their Sent, Delivered, and Opened stats, and a Create button
Go to Chatbot Manager → Automation → Webhook Workflows. This is where you create and manage every webhook workflow — each row shows its linked template and live delivery stats.

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What’s covered in this section

1. Create a Webhook Workflow

Set up the callback URL, capture a test response, and map JSON data to template variables.

2. Webhook Automation Settings

Add a delay, conditional rules, and actions that run after a successful call.

3. Webhook Workflow Reporting

Monitor delivery stats and troubleshoot a workflow that isn’t sending.

4. WordPress Form Submissions

A worked example: wiring a WordPress form’s plugin to trigger a Webhook Workflow.

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Frequently asked

No — a Webhook Workflow receives the webhook directly. Zapier/Make.com are only useful if the third-party app can’t send a webhook on its own and needs a middle step to create one.
A Message Template with variables (e.g. {{1}}, {{2}}) already approved — the webhook data fills those variables automatically. See Creating a WhatsApp Message Template.
Chatbot Manager → Automation → Webhook Workflows.