How Do I Send an Automatic SMS from My Bot with ChatSyncs?

The SMS tab in Bot Settings automatically sends an SMS to subscribers who share their phone number through this bot.

SMS tab with SMS API dropdown and SMS Content textarea

SMS API is a dropdown listing the SMS gateway profiles you’ve connected under SMS Integration — connect one there first, then select it here and write the Content this bot should send.

Example

Hello Rahul,

Thank you for contacting us.
Our team will contact you shortly.

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Bot Settings panel with the Publish Changes button highlighted in the top-right corner

Click Publish Changes in the top-right corner after editing any field on this tab — nothing goes live until you do.

Frequently asked

Do I need to connect an SMS gateway before I can use this tab?

Yes — connect one (Plivo, Twilio, Nexmo/Vonage, and others) once under SMS Integration, then write the Content here.

What triggers this SMS to send?

The subscriber sharing their phone number during a conversation with the bot — there’s no separate button to click.

Can I personalize the SMS content per subscriber?

Yes — reference the same subscriber variables (e.g. name) available elsewhere in ChatSyncs messages.

Bot Settings — all eight tabs at a glance.
SMS Integration — connecting the SMS gateway itself.
How to Set Up SMS Marketing — sending SMS campaigns instead of a single automatic message.

​Save your changes

​Frequently asked

​Related Documentation

Save your changes

Frequently asked

Related Documentation