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Bot Settings is a panel every WhatsApp bot in Chatbot Manager has of its own — eight tabs that control how that specific bot replies, when it’s allowed to reply, and where the data it collects gets sent.

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Open Bot Settings

ChatSyncs left navigation with Chatbot Manager selected, and the Bot Settings button highlighted in the top-right corner
1

Go to Chatbot Manager

Select Chatbot Manager.
2

Select your bot

Pick the bot from the Bots / Accounts list.
3

Open Bot Settings

Click the Bot Settings button in the top-right corner.
Eight topics get their own, deeper pages in this section:

1. How Do I Configure General Bot Behavior?

Chat with Human Email, No Match Reply, replying while an agent is active, and the Get Started Message.

2. How Do I Turn On Webhook Triggers for My Bot?

Send incoming messages, outgoing messages, and status changes to your own server.

3. How Do I Set Up Business Hours for My Bot?

Timezone, off days, a weekly schedule, and a special off-hours auto-reply.

4. How Do I Configure Shared Inbox Settings for My Bot?

Agent signature messages, session expiry, and failed-delivery labeling.

5. How Do I Automatically Add Subscribers to My Email Marketing List?

Send a subscriber’s email straight to Mailchimp, Brevo, ActiveCampaign, or Mautic.

6. How Do I Save Subscriber Details to Google from My Bot?

Write subscriber details to a connected Google Sheet or Google Contacts automatically.

7. How Do I Send an Automatic Email from My Bot?

Send a custom email the moment a subscriber shares their email address.

8. How Do I Send an Automatic SMS from My Bot?

Send a custom SMS the moment a subscriber shares their phone number.

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All Bot Settings tabs at a glance

  • Disable bot reply / Disable AI assistant outside business hour only apply outside business hours — they don’t stop the bot during business hours; that’s controlled separately in General settings. See How Do I Set Up Business Hours for My Bot?.
  • Webhook URLs must be reachable from the internet — a local/internal-only URL will never receive incoming or outgoing webhook calls.
  • Auto Responder, Google, Email, and SMS only fire when the bot actually collects that data — e.g. the Email tab only sends if a customer shares an email address during the conversation.

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Frequently asked

Turn on Get Started Message in the General tab — see How Do I Configure General Bot Behavior?
Set your hours, timezone, and off days, then enable Special Bot during business off hours — see How Do I Set Up Business Hours for My Bot?
Use the Incoming Webhook — see How Do I Turn On Webhook Triggers for My Bot?
Yes — see How Do I Send an Automatic Email from My Bot? and How Do I Send an Automatic SMS from My Bot?