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The General tab in Bot Settings configures the basic, always-on behavior of a bot — who gets notified, what it says when it doesn’t understand something, and how it greets a new conversation.
General tab with all fields: Chat with Human Email, No Match Reply, No Match Response Frequency Limit, Bot Replies While Agent on Mobile App, Get Started Message, and Get Started Message Frequency Limit, with the eight Bot Settings tabs visible at the top

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Chat with Human Email

Enter the email address that should receive a notification whenever a customer clicks Chat with Human. The button itself is set up as one of the System Default Action Buttons — see Chat with Human in Quick Actions for how to wire it into a flow. Example Email: support@company.com
Result: ChatSyncs sends an email notification to support@company.com.

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No Match Reply

Enable this to send a default reply when the bot can’t find a matching response to a customer’s message. Example
No Match Response Frequency Limit controls how often that reply repeats to the same customer:

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Bot Replies While Agent on Mobile App

Enable this if the bot should keep replying automatically even while a human agent is already chatting with that customer from the ChatSyncs mobile app. Example
The human agent can continue the conversation without interruption — the bot’s reply doesn’t block or replace theirs.

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Get Started Message

Shows a welcome message when a customer starts a brand-new conversation with the bot. Example
Frequency: Every Time or Once a Day — Once a Day avoids re-sending the welcome message to a returning customer who already messaged that day.

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Save your changes

Bot Settings panel with the Publish Changes button highlighted in the top-right corner
Click Publish Changes in the top-right corner after editing any field on this tab — nothing goes live until you do.

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Frequently asked

Turn on Get Started Message and set its frequency to Every Time or Once a Day, e.g. 👋 Welcome to ABC Store! Click Get Started to explore our products.
Whoever’s email is entered under Chat with Human Email — every click of the Chat with Human button sends that address a notification.
By default, yes. Turn on Bot Replies While Agent on Mobile App if you want the bot to keep responding to matched keywords even while an agent is also chatting with that customer from the ChatSyncs mobile app.
Set No Match Response Frequency Limit to Once a Day, Once a Month, or Once a Year instead of Every Time.