Subscriber API
Mark Conversation Status
Mark a subscriber’s conversation as resolved, reopened, archived, unarchived, blocked, or unblocked via the ChatSyncs API. Use when a developer asks how to close out or reopen a conversation programmatically, e.g. from a CRM or support-ticket workflow.
POST
Mark Conversation Status
Marks a subscriber’s conversation with one of six statuses — mirrors the same actions available
manually from the Shared Inbox conversation menu.
The
ChatSyncs stores a conversation’s status as a number, called
action is case-sensitive — resolved, reopen, archived, unarchived, blocked or unblocked; Resolved
is rejected with The selected action is invalid. Each change also adds a system note to the conversation, for example
Conversation was Reopened by ….
The action_status encoding
ChatSyncs stores a conversation’s status as a number, called action_status. None of the endpoints in this reference
returns it, but you may see it in the dashboard or an export:
Body
application/x-www-form-urlencoded
Your ChatSyncs API key (not a WhatsApp/Meta access token). Where to find it.
Example:
"API-KEY"
The WhatsApp account's phone number ID. Where to find it.
Example:
"PHONE-NUMBER-ID"
The subscriber's phone number, with country code, digits only.
Example:
"PHONE-NUMBER"
The status to set on this subscriber conversation.
Available options:
resolved, reopen, archived, unarchived, blocked, unblocked Example:
"resolved"

