Subscriber API
Subscriber Assign Chat to Team Member
Assign a subscriber’s conversation to a specific team member via the ChatSyncs API. Use when a developer asks how to route a chat to a human agent programmatically, e.g. from a CRM trigger.
POST
/
whatsapp
/
subscriber
/
chat
/
assign-to-team-member
Assign Chat to Team Member
curl --request POST \
--url https://platform.chatsyncs.com/api/v1/whatsapp/subscriber/chat/assign-to-team-member \
--header 'Content-Type: application/x-www-form-urlencoded' \
--data apiToken=API-KEY \
--data phone_number_id=PHONE-NUMBER-ID \
--data phone_number=PHONE-NUMBER \
--data team_member_id=5import requests
url = "https://platform.chatsyncs.com/api/v1/whatsapp/subscriber/chat/assign-to-team-member"
payload = {
"apiToken": "API-KEY",
"phone_number_id": "PHONE-NUMBER-ID",
"phone_number": "PHONE-NUMBER",
"team_member_id": "5"
}
headers = {"Content-Type": "application/x-www-form-urlencoded"}
response = requests.post(url, data=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/x-www-form-urlencoded'},
body: new URLSearchParams({
apiToken: 'API-KEY',
phone_number_id: 'PHONE-NUMBER-ID',
phone_number: 'PHONE-NUMBER',
team_member_id: '5'
})
};
fetch('https://platform.chatsyncs.com/api/v1/whatsapp/subscriber/chat/assign-to-team-member', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://platform.chatsyncs.com/api/v1/whatsapp/subscriber/chat/assign-to-team-member",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => "apiToken=API-KEY&phone_number_id=PHONE-NUMBER-ID&phone_number=PHONE-NUMBER&team_member_id=5",
CURLOPT_HTTPHEADER => [
"Content-Type: application/x-www-form-urlencoded"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://platform.chatsyncs.com/api/v1/whatsapp/subscriber/chat/assign-to-team-member"
payload := strings.NewReader("apiToken=API-KEY&phone_number_id=PHONE-NUMBER-ID&phone_number=PHONE-NUMBER&team_member_id=5")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/x-www-form-urlencoded")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://platform.chatsyncs.com/api/v1/whatsapp/subscriber/chat/assign-to-team-member")
.header("Content-Type", "application/x-www-form-urlencoded")
.body("apiToken=API-KEY&phone_number_id=PHONE-NUMBER-ID&phone_number=PHONE-NUMBER&team_member_id=5")
.asString();require 'uri'
require 'net/http'
url = URI("https://platform.chatsyncs.com/api/v1/whatsapp/subscriber/chat/assign-to-team-member")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/x-www-form-urlencoded'
request.body = "apiToken=API-KEY&phone_number_id=PHONE-NUMBER-ID&phone_number=PHONE-NUMBER&team_member_id=5"
response = http.request(request)
puts response.read_body{
"status": "1",
"message": "Success."
}Assigns a subscriber’s conversation to a specific team member.
Where to find
team_member_id: open Control Panel → User Manager — it’s the User
ID column shown next to each team member. See
Finding Your IDs & API Token for a
screenshot.Body
application/x-www-form-urlencoded
Your ChatSyncs API key (not a WhatsApp/Meta access token). Where to find it.
Example:
"API-KEY"
The WhatsApp account's phone number ID. Where to find it.
Example:
"PHONE-NUMBER-ID"
The subscriber's phone number, with country code, digits only.
Example:
"PHONE-NUMBER"
The team member's ID to assign the conversation to. Where to find it.
Example:
5
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⌘I
Assign Chat to Team Member
curl --request POST \
--url https://platform.chatsyncs.com/api/v1/whatsapp/subscriber/chat/assign-to-team-member \
--header 'Content-Type: application/x-www-form-urlencoded' \
--data apiToken=API-KEY \
--data phone_number_id=PHONE-NUMBER-ID \
--data phone_number=PHONE-NUMBER \
--data team_member_id=5import requests
url = "https://platform.chatsyncs.com/api/v1/whatsapp/subscriber/chat/assign-to-team-member"
payload = {
"apiToken": "API-KEY",
"phone_number_id": "PHONE-NUMBER-ID",
"phone_number": "PHONE-NUMBER",
"team_member_id": "5"
}
headers = {"Content-Type": "application/x-www-form-urlencoded"}
response = requests.post(url, data=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/x-www-form-urlencoded'},
body: new URLSearchParams({
apiToken: 'API-KEY',
phone_number_id: 'PHONE-NUMBER-ID',
phone_number: 'PHONE-NUMBER',
team_member_id: '5'
})
};
fetch('https://platform.chatsyncs.com/api/v1/whatsapp/subscriber/chat/assign-to-team-member', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://platform.chatsyncs.com/api/v1/whatsapp/subscriber/chat/assign-to-team-member",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => "apiToken=API-KEY&phone_number_id=PHONE-NUMBER-ID&phone_number=PHONE-NUMBER&team_member_id=5",
CURLOPT_HTTPHEADER => [
"Content-Type: application/x-www-form-urlencoded"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://platform.chatsyncs.com/api/v1/whatsapp/subscriber/chat/assign-to-team-member"
payload := strings.NewReader("apiToken=API-KEY&phone_number_id=PHONE-NUMBER-ID&phone_number=PHONE-NUMBER&team_member_id=5")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/x-www-form-urlencoded")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://platform.chatsyncs.com/api/v1/whatsapp/subscriber/chat/assign-to-team-member")
.header("Content-Type", "application/x-www-form-urlencoded")
.body("apiToken=API-KEY&phone_number_id=PHONE-NUMBER-ID&phone_number=PHONE-NUMBER&team_member_id=5")
.asString();require 'uri'
require 'net/http'
url = URI("https://platform.chatsyncs.com/api/v1/whatsapp/subscriber/chat/assign-to-team-member")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/x-www-form-urlencoded'
request.body = "apiToken=API-KEY&phone_number_id=PHONE-NUMBER-ID&phone_number=PHONE-NUMBER&team_member_id=5"
response = http.request(request)
puts response.read_body{
"status": "1",
"message": "Success."
}
