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Three different, often-confused things live under “verification”: the Display Name (what customers actually see next to the number), Business Verification (confirms the business itself is real), and the Green Tick (a separate, harder-to-get badge on top of that). None of these are a ChatSyncs setting — all three happen entirely inside Meta Business Manager / WhatsApp Manager, before or alongside connecting a number to ChatSyncs.

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Display Name, Business Verification, and the Green Tick

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The Display Name

The Display Name is set the first time a phone number is registered for the WhatsApp API, and it’s what customers see in their chat list — not the business’s legal name or Meta account name unless those happen to match. Meta reviews every Display Name against its naming guidelines: it generally has to closely reflect the business’s real, recognizable name, and gets rejected for things like generic terms, slogans, unnecessary punctuation or ALL CAPS, or someone else’s trademark. A Display Name can be approved even before Business Verification is complete, though an unverified business may show as unconfirmed alongside it. If rejected, it can be edited and resubmitted from WhatsApp Manager.

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Business Verification vs. the Green Tick

A business must complete Business Verification first — the Green Tick application isn’t available until that’s done, and passing verification is no guarantee the Green Tick request is accepted.

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Applying for Business Verification

1

Open the Security Center

In Meta Business Manager, go to Business Settings → Security Center (or the banner prompting verification, if one appears), select the business account, and click Start Verification.
2

Provide business details

Select the country the business is registered in, then enter its Legal Name, Address, Phone Number, and Website — exactly as they appear on the document you’ll upload next.
3

Choose a contact method

Pick how Meta reaches you to confirm the submission — email, SMS, phone call, or domain verification. Use one you have immediate access to.
4

Upload a supporting document

Provide one accepted document showing the same legal name and address just entered — see the accepted list below.
5

Enter the verification code

Confirm your contact details, then enter the code sent via the method chosen above to submit the verification.
If a document isn’t in English, attach an official English translation from a certified agency alongside it — untranslated documents are a common cause of delay.
Review can take anywhere from a few days up to 30 days. Meta emails the outcome to the Business Manager’s admin, and status can be tracked from the Security Center in the meantime.

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When verification is rejected

The most common causes are all mismatches between what was typed into Business Manager and what the uploaded document actually shows:
  • Name mismatch — the business name in Business Manager doesn’t exactly match the legal name on the document (including punctuation, “Pvt Ltd” vs “Private Limited”, etc.).
  • Address mismatch — a registered office address that differs from what’s on file, or a residential address submitted where a business address is expected.
  • Document quality — blurry, cropped, or expired documents get auto-rejected.
  • Wrong document type — some regions require a specific document (e.g. a GST certificate) rather than a generic business license.
Fix the mismatch in Business Settings → Business Info first (correct the name/address to exactly match the document), then resubmit — don’t just resubmit the same document against uncorrected info. Meta usually allows a resubmission attempt shortly after a rejection, not a long lockout.

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After verification

Once verified, the daily messaging limit is no longer capped at the 250-customer starter tier — from there it scales based on the phone number’s own quality rating and sending history, not on verification status itself. See Messaging Limits & Quality Rating for how that scaling works.

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Removing a phone number from Meta

A number already registered on the regular WhatsApp or WhatsApp Business consumer app can’t be connected to the Cloud API at the same time — it has to be freed up first. See How to Delete Your Phone Number on Meta for the full walkthrough, or How to Migrate from WhatsApp App to a ChatSyncs Business Account if you’re moving a personal WhatsApp number over.

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Frequently asked

It didn’t match Meta’s naming guidelines — usually a generic term, a slogan instead of a real name, unnecessary punctuation or ALL CAPS, or a name too different from the business’s actual, recognizable name. Edit it in WhatsApp Manager and resubmit.
No — a Display Name can be submitted and approved before Business Verification is complete, though an unverified business may show as unconfirmed next to it.
Two possibilities: either Business Verification itself hasn’t been completed yet (check Business Manager → Security Center), or it has, but the separate Green Tick / Official Business Account request hasn’t been approved — that’s a Meta judgment call on notability, not automatic just because verification passed.
Compare the business name and address in Business Settings → Business Info character-for- character against the uploaded document. Name/address mismatches are the most common rejection reason by far.
No — Business Verification (not the Green Tick) is what raises messaging limits and is the practical requirement. The Green Tick is a visual badge on top, not a functional requirement for sending messages through ChatSyncs.
Anywhere from a few days up to 30 days. Track the status from Business Manager’s Security Center while you wait — Meta also emails the outcome.
Email, SMS, phone call, or domain verification — pick whichever one you have immediate access to when you submit.