What Claude can do — tool reference

These are the 32 abilities your assistant gains once ChatSyncs is connected. You never call them by name — you ask in plain English and the assistant picks. They’re listed so you know what’s possible.

Reading the table. Read means it only looks something up and changes nothing. Destructive means it removes or blocks something, so Claude will ask for a firmer confirmation. Everything else writes or sends.

Messaging

Ability	What it does	Type
`send_text_message`	Sends a plain text WhatsApp message	send
`send_template_message`	Sends an approved template — the only way to reach someone after 24 hours	send
`send_interactive_buttons`	Sends a message with up to 3 tappable reply buttons	send
`send_file`	Sends an image, video, audio file or document	send
`upload_media`	Uploads a file to WhatsApp and returns a reusable id	write
`get_conversation`	Reads the recent message history with a contact	read
`get_message_status`	Checks whether a message was delivered or read	read
`list_templates`	Lists your message templates and their approval status	read
`list_postbacks`	Lists the button ids configured on your number	read
`trigger_bot_flow`	Starts one of your chatbot flows for a contact	write

send_text_message, send_file and send_interactive_buttons only reach someone who messaged you in the last 24 hours. Outside that window, use an approved template — see Understanding conversations and their types.

Contacts

Ability	What it does	Type
`get_subscriber`	Looks up one contact’s details	read
`list_subscribers`	Lists your contacts, newest activity first	read
`create_subscriber`	Adds a new contact	write
`update_subscriber`	Changes a contact’s name, gender or labels	write
`delete_subscriber`	Permanently deletes a contact and their history	destructive
`mark_conversation_status`	Resolves, reopens, archives, or blocks a conversation	destructive
`assign_chat_to_team_member`	Hands a conversation to a colleague	write
`add_subscriber_note`	Adds an internal note only your team can see	write
`reset_user_input_flow`	Unsticks someone stuck mid-way through a bot form	write

Labels, fields and sequences

Ability	What it does	Type
`list_labels`	Lists your labels and their ids	read
`create_label`	Creates a new label	write
`assign_labels`	Tags a contact with one or more labels	write
`remove_labels`	Takes labels off a contact	destructive
`list_custom_fields`	Lists the custom fields on your account	read
`assign_custom_fields`	Stores values like city or order number on a contact	write
`assign_sequences`	Enrols a contact in a follow-up sequence	write
`remove_sequences`	Removes a contact from a sequence, stopping pending messages	destructive

Shop and orders

Ability	What it does	Type
`list_catalogs`	Lists your connected product catalogs	read
`sync_catalog`	Pulls the latest products in from Meta	write
`list_orders`	Lists orders placed through your WhatsApp catalog	read
`update_order_status`	Moves an order to Approved, Completed, Shipped, Delivered or Refunded	write

Account

Ability	What it does	Type
`get_account_info`	Shows your plan, usage and connected WhatsApp numbers	read

Agency tools (off by default)

Three further abilities exist for agencies reselling ChatSyncs — connect_whatsapp_account, get_direct_login_url and create_user_login_url. They are disabled by default, because one returns a plaintext password for a sub-account.

If you run an agency and need these, contact ChatSyncs support — they require a separate, explicitly enabled connection.

Frequently asked

Why is there no 'send to everyone' ability?

Deliberately. The Developer API has no bulk-send endpoint, so a broadcast would mean the assistant messaging people one at a time — slow, and easy to get badly wrong at scale. Use Broadcasting in ChatSyncs, which is built for it.

Can the assistant create a message template?

No. Templates need Meta’s approval, so you create them in ChatSyncs and wait for approval. Once approved, the assistant can send them.

Do I need to know my phone_number_id?

No. If your account has one WhatsApp number it’s used automatically. With several, the assistant lists them and asks which you mean.

What happens if I hit my plan limit?

The assistant shows you the same message the API returns, for example “Subscriber limit has been exceeded.” Nothing is sent, and nothing is charged.

Can I stop the assistant from deleting things?

The four destructive abilities always ask for confirmation before running. If you want a connection that cannot write at all, ask ChatSyncs support about a read-only connection.

​Messaging

​Contacts

​Labels, fields and sequences

​Shop and orders

​Account

​Agency tools (off by default)

​Frequently asked

Messaging

Contacts

Labels, fields and sequences

Shop and orders

Account

Agency tools (off by default)

Frequently asked