Starting the day
“What’s happened on WhatsApp since yesterday? Anything I need to reply to?”Lists your recent contacts, reads the latest conversations, and points out the ones where the customer spoke last.
“Show me my account — how many message credits have I got left?”Your plan, expiry, subscriber count and message credits.
Replying and following up
“Reply to Rahul and tell him his order ships tomorrow.”Finds Rahul, checks the conversation for context, and sends — after showing you the wording.
“Send the order_shipped template to +91 98765 43210.”Looks up your approved templates and sends the right one. This works even if the customer hasn’t messaged in weeks, because templates aren’t limited by the 24-hour window.
“Anyone who asked about pricing this week and never got an answer — list them.”
Organising contacts
“Tag everyone who asked about the premium plan as Hot Lead.”Creates the label if it doesn’t exist, then applies it to the contacts you identify.
“Put Rahul in the onboarding sequence and note that he’s a referral from Priya.”Enrols him in the follow-up sequence and attaches an internal note your team can see.
“Set Rahul’s city to Mumbai and his plan to Gold.”Stores those against his custom fields.
Working as a team
“Assign this conversation to Priya and mark my last three as resolved.”
“Which conversations are still open?”
Shop and orders
“Any new orders today?”
“Mark order ord_8823 as shipped.”
“I’ve updated products in Commerce Manager — sync my catalog.”
Buttons and bots
“Ask Rahul whether he wants Monday or Tuesday, with buttons.”Sends a message with tappable reply buttons instead of asking him to type.
“Run the welcome flow for the number that just messaged.”Triggers one of your existing chatbot flows for that contact.
Prompts that need rephrasing
Frequently asked
Do I have to phrase things a particular way?
Do I have to phrase things a particular way?
No. Ask as you would ask a colleague. If something’s ambiguous — like which WhatsApp number
to send from — the assistant asks.
Can it do several things in one request?
Can it do several things in one request?
Yes. “Tag Rahul as VIP, note that he called, and assign him to Priya” is three actions; the
assistant runs them in order and confirms each.
What if it gets something wrong?
What if it gets something wrong?
You approve every action before it happens, so mistakes are caught before they’re sent. If a
message has already gone, it can’t be unsent — WhatsApp doesn’t allow that.
Can it read a customer's whole history?
Can it read a customer's whole history?
It can read recent messages with a contact when you ask it to. It doesn’t read anything on
its own initiative.