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Prerequisites

  • A WhatsApp number connected to ChatSyncs — see Connect WhatsApp.
  • Read Keyword Replies first to understand how the whole flow builder works — this guide only covers what’s specific to this project, not Keyword Replies itself.
  • A pricing image ready for each membership tier (Monthly, Quarterly, Annual).
  • A booking page URL to link the Book a Free Trial button to.

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Implementation Guide

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Step 1 — Create the Keyword Replies flow

Objective: Set up the flow that will run this entire conversation. Explanation: Keyword Replies is the flow builder every block in this project connects through — the trigger, the buttons, and every message that follows all live on one canvas. Actions to perform:
  • Open Keyword Replies and click Create.
  • Set the Trigger Keywords to hi, join.
  • Give the flow a clear Title, e.g. Gym Membership Plan Selector.
Expected result: A new, empty Keyword Replies flow ready to have blocks added to it. Notes: Use Exact keyword match unless you also want to catch close variants like “joining” — then use String match instead.

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Step 2 — Add the welcome Interactive Message

Objective: Greet the prospect and present the three plan options. Explanation: An Interactive Message can carry a welcome body and up to three Reply Buttons in a single message — no separate text message needed first. Actions to perform:
  • Drag an Interactive Message block onto the canvas, connected to Start Bot Flow.
  • Body text: Welcome to FitZone Gym! Choose a plan to see pricing and perks.
  • Add three Reply Buttons: 🏋️ Monthly, 📅 Quarterly, 💪 Annual.
Expected result: Messaging “hi” now returns the welcome message with all three buttons visible. Notes: Reply Buttons are capped at 3 per message — if the gym ever adds a 4th tier, switch this step to a List Message instead (supports up to 10 options). Objective: Show the right pricing and a way to book a trial, for whichever plan the prospect taps. Explanation: Each Reply Button branches to its own Image Message (the plan’s pricing card), followed by a CTA URL Button that opens the trial booking page. Actions to perform:
  • For each of the 3 buttons, drag an Image Message block and upload that plan’s pricing image.
  • After each Image Message, add a CTA URL Button labeled Book a Free Trial, pointing to the gym’s booking page URL.
Keyword Replies canvas showing the Welcome Interactive Message branching into Monthly, Quarterly, and Annual buttons, each connected to its own CTA URL Button confirming the selected plan and offering a Book A Free Trial link
Expected result: Tapping any of the 3 plan buttons shows that plan’s pricing image, followed by a tappable trial-booking link. Notes: Double-check each plan button is wired to its own image — a common mistake is connecting two plan buttons to the same pricing card.

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Step 4 — Save and test

Objective: Confirm the whole flow works end to end before sending it to real prospects. Explanation: An unsaved Keyword Replies flow won’t respond to any trigger keyword, even if it looks complete on the canvas. Actions to perform:
  • Click Save Changes, then confirm the flow appears active in the Keyword Replies list.
  • From a real WhatsApp number, message “hi” and tap through all 3 plan buttons.
Expected result: Every plan button leads to the correct pricing image and the correct trial-booking link.

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Features Used

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Expected Result

  • Prospects get instant, accurate plan information at any hour, with no staff involved.
  • Every prospect sees the exact same pricing and perks — no inconsistent answers.
  • Every conversation ends at the same “Book a Free Trial” link, so no lead is left without a next step.

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FAQs

Reply Buttons are limited to 3 per message. For more plans, replace that step with a List Message, which supports up to 10 options — see the component table in Keyword Replies.
Not in this base version — every step is a button tap, no data collection. Add a User Input Flow after the CTA button if you want to capture a lead before they leave the chat.
Not directly from this flow, since the trial booking happens on an external page. Add a Webhook or Email Integration on that booking page’s side, or extend this flow with a lead capture step before the CTA link.
Nothing, unless another trigger is configured to catch it. Add more trigger keywords, or use the No Match Action Button to catch anything unrecognized.
Yes — add an Audio Message after the welcome message for a short trainer voice intro, or after each plan’s pricing image for a spoken walkthrough.
Yes — enroll them into a Follow-up Sequences after they tap a plan button, so they get a reminder a few days later if they haven’t booked yet.
No — the entire flow is built by dragging blocks onto the Keyword Replies canvas and filling in text, images, and links.
Yes — any business offering a small set of fixed plans or packages (a salon, a coworking space, a subscription box) can use the same welcome → plan buttons → pricing → CTA pattern.

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