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With ChatSyncs, a WhatsApp Flow is a native form that opens right inside WhatsApp — dropdowns, checkboxes, and text fields on one screen, instead of a back-and-forth chat. Example: Instead of asking Name, then Phone, then Service one message at a time, a WhatsApp Flow shows all three fields on one screen — the customer fills it out once and taps Submit.
A completed WhatsApp Flow form with all fields on one screen

WhatsApp Flows

The full builder walkthrough — fields, screens, and connecting the submission to the rest of your bot.

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Frequently asked

A WhatsApp Flow shows a real form screen inside WhatsApp with multiple fields at once. A Keyword Replies question (see How to Create a Keyword-Based WhatsApp Chatbot) is a normal chat message asked one at a time.
It can be saved to Custom Fields, or forwarded automatically — see How to Connect a Bot Flow to External Systems for sending it to Google Sheets, a CRM, or your own server.