- An AI Agent trained on the business’s own knowledge (company info, destinations, pricing, FAQs) answers customer questions instantly, in the business’s own voice — not a generic chatbot answer.
- A Prompt Message controls the AI’s tone, response length, and boundaries, so it never invents prices, policies, or facts it doesn’t actually have.
- Intent Detection reads each incoming message and automatically routes it — handing off to a human, assigning it to the right team, or answering from a different, more focused knowledge base — instead of every message going through the same generic AI answer.
Business Benefits
- No coding required to build the assistant.
- Supports multiple knowledge sources at once (FAQs, files, URLs, sheets, APIs).
- Understands natural language, not just fixed keywords.
- Reduces manual customer support workload.
- Provides instant responses, any time of day.
- Delivers consistent answers instead of depending on whichever agent is online.
- Can be adapted to virtually any industry — only the training content and intents change.
- Easy to maintain and update — refresh a file, sheet, or FAQ instead of rebuilding a flow.
Workflow Diagram
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Build it step by step.