Skip to main content
Built with ChatSyncs, a real estate company wants “Hi” to walk a prospect through apartment options and end with the project location, without a salesperson manually explaining every option. This is a quick use-case brief — for the full step-by-step build with real screenshots, see Keyword Replies: Real Estate Property Showcase.

​
Business Problem

Prospects message the real estate company asking about apartments, but explaining every apartment type by hand doesn’t scale — and without an instant reply, interested leads can go cold before a salesperson responds.

​
Solution

Built using How to Create a Keyword-Based WhatsApp Chatbot, a flow triggers on “hi”, presents 3 apartment types as Reply Buttons, shows a photo or video for whichever type the customer picks, and ends with a CTA URL Button to the project location on Google Maps. A parallel “Contact Sales” path shares the sales team’s contact details plus the same map link.

​
Workflow

Each apartment-type button connects to its own Image or Video Message + CTA URL Button pair.

​
Features Used

  • Keyword Replies (trigger + flow)
  • Interactive Message (welcome + apartment-type buttons)
  • Image Message (1 BHK apartment photo)
  • Video Message (2 BHK / 3 BHK walkthroughs)
  • CTA URL Button (Google Maps project location)
Possible next layer, not required for the base version:
  • Quick Actions — No Match action to catch anything that isn’t “hi”
  • Audio Message — a short voice introduction to the project
  • Sequence — enroll the contact into a follow-up drip after they pick an apartment type

​
Sample Messages

Welcome message:
CTA button label:

​
Difficulty

Intermediate — multi-level button navigation (welcome → apartment type → image/video → CTA URL Button). No data collection yet, but more branching than a flat single-menu flow.