Clinic Appointment Booking Automation — Solution

• Patients tap a Book Appointment button and complete one structured form instead of a back-and-forth conversation.
• Keyword Replies and Reply Buttons present a welcome menu, and tapping “Book Appointment” launches a WhatsApp Flow that collects Patient Name, Mobile Number, Department, Preferred Doctor, Appointment Date, Time, and any notes in a single screen.
• Submitted information is automatically stored as Custom Fields and can be synced to Google Sheets, email, or a hospital management system.

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Business Benefits

• 24/7 appointment booking
• Faster response time
• Better patient experience
• Organized booking process
• Reduced receptionist workload
• Structured patient information
• Easy integration with existing systems
• Improved operational efficiency

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Workflow Diagram