> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Real Estate Apartment Showcase (Use Case Summary) in ChatSyncs

> A quick use-case brief: how a Keyword Replies bot walks real estate prospects through apartment options and ends with the project location on Google Maps.

Built with ChatSyncs, a real estate company wants "Hi" to walk a prospect through apartment
options and end with the project location, without a salesperson manually explaining every
option.

This is a quick use-case brief — for the full step-by-step build with real screenshots, see
[Keyword Replies: Real Estate Property Showcase](/learn/keyword-replies-real-estate-property-showcase-in-chatsyncs).

## Business Problem

Prospects message the real estate company asking about apartments, but explaining every
apartment type by hand doesn't scale — and without an instant reply, interested leads can go
cold before a salesperson responds.

## Solution

Built using [How to Create a Keyword-Based WhatsApp Chatbot](/learn/chatsyncs-automation/create-a-keyword-based-whatsapp-chatbot-in-chatsyncs), a flow triggers on "hi", presents 3 apartment types as
Reply Buttons, shows a photo or video for whichever type the customer picks, and ends with a
CTA URL Button to the project location on Google Maps. A parallel "Contact Sales" path shares
the sales team's contact details plus the same map link.

## Workflow

```
Customer sends "Hi"
   ↓
Keyword Replies triggers (keyword: hi)
   ↓
Interactive Message: "Welcome to SkyView Properties!"
   Reply Buttons: 🏢 View Apartments | 📍 Project Location | 📞 Contact Sales
   ↓
Customer taps "View Apartments"
   ↓
Interactive Message: choose apartment type
   Reply Buttons: 🟢 1 BHK | 🔵 2 BHK | 🟣 3 BHK
   ↓
Customer taps "2 BHK"
   ↓
Video Message: 2 BHK walkthrough video
   ↓
CTA URL Button: "Visit Our Project Site" → opens Google Maps
```

Each apartment-type button connects to its own Image or Video Message + CTA URL Button pair.

## Features Used

* Keyword Replies (trigger + flow)
* Interactive Message (welcome + apartment-type buttons)
* Image Message (1 BHK apartment photo)
* Video Message (2 BHK / 3 BHK walkthroughs)
* CTA URL Button (Google Maps project location)

Possible next layer, not required for the base version:

* Quick Actions — No Match action to catch anything that isn't "hi"
* Audio Message — a short voice introduction to the project
* Sequence — enroll the contact into a follow-up drip after they pick an apartment type

## Sample Messages

Welcome message:

```
🏡 Welcome to SkyView Properties! Thank you for your interest in our premium apartments.
We're excited to help you find your perfect home.
```

CTA button label:

```
📍 Visit Our Project Site
```

## Difficulty

Intermediate — multi-level button navigation (welcome → apartment type → image/video → CTA URL
Button). No data collection yet, but more branching than a flat single-menu flow.