> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Gym Membership Plan Selector — Implementation Guide

> Step-by-step implementation guide for a WhatsApp Keyword Replies automation that lets a gym's prospects browse membership plans and book a trial, built with Interactive Message Reply Buttons, Image Message, and a CTA URL Button. Use this when a customer is ready to actually build a plan-selector bot for a gym, studio, or other membership-based business.

## Prerequisites

* A WhatsApp number connected to ChatSyncs — see
  [Connect WhatsApp](/learn/connect-whatsapp-embedded).
* Read [Keyword Replies](/learn/whatsapp-keyword-replies) first to understand how the whole flow builder
  works — this guide only covers what's specific to this project, not Keyword Replies itself.
* A pricing image ready for each membership tier (Monthly, Quarterly, Annual).
* A booking page URL to link the **Book a Free Trial** button to.

## Implementation Guide

### Step 1 — Create the Keyword Replies flow

**Objective:** Set up the flow that will run this entire conversation.

**Explanation:** [Keyword Replies](/learn/whatsapp-keyword-replies) is the flow builder every block in this
project connects through — the trigger, the buttons, and every message that follows all live on
one canvas.

**Actions to perform:**

* Open **Keyword Replies** and click **Create**.
* Set the **Trigger Keywords** to `hi, join`.
* Give the flow a clear **Title**, e.g. `Gym Membership Plan Selector`.

**Expected result:** A new, empty Keyword Replies flow ready to have blocks added to it.

**Notes:** Use **Exact keyword match** unless you also want to catch close variants like
"joining" — then use **String match** instead.

### Step 2 — Add the welcome Interactive Message

**Objective:** Greet the prospect and present the three plan options.

**Explanation:** An Interactive Message can carry a welcome body and up to three Reply Buttons
in a single message — no separate text message needed first.

**Actions to perform:**

* Drag an **Interactive Message** block onto the canvas, connected to Start Bot Flow.
* Body text: `Welcome to FitZone Gym! Choose a plan to see pricing and perks.`
* Add three **Reply Buttons**: `🏋️ Monthly`, `📅 Quarterly`, `💪 Annual`.

**Expected result:** Messaging "hi" now returns the welcome message with all three buttons
visible.

**Notes:** Reply Buttons are capped at 3 per message — if the gym ever adds a 4th tier, switch
this step to a **List Message** instead (supports up to 10 options).

### Step 3 — Connect each plan to its pricing and trial link

**Objective:** Show the right pricing and a way to book a trial, for whichever plan the
prospect taps.

**Explanation:** Each Reply Button branches to its own **Image Message** (the plan's pricing
card), followed by a **CTA URL Button** that opens the trial booking page.

**Actions to perform:**

* For each of the 3 buttons, drag an **Image Message** block and upload that plan's pricing
  image.
* After each Image Message, add a **CTA URL Button** labeled `Book a Free Trial`, pointing to
  the gym's booking page URL.

<Frame>
  <img src="https://mintcdn.com/chatsyncs/7rXb_SmqEXU2nHXv/images/learn/bot-reply-use-case-gym-membership/step-03-plan-buttons-to-cta.png?fit=max&auto=format&n=7rXb_SmqEXU2nHXv&q=85&s=4f2b2b85ba48debdd9e62039c7c1a585" alt="Keyword Replies canvas showing the Welcome Interactive Message branching into Monthly, Quarterly, and Annual buttons, each connected to its own CTA URL Button confirming the selected plan and offering a Book A Free Trial link" width="1272" height="538" data-path="images/learn/bot-reply-use-case-gym-membership/step-03-plan-buttons-to-cta.png" />
</Frame>

**Expected result:** Tapping any of the 3 plan buttons shows that plan's pricing image, followed
by a tappable trial-booking link.

**Notes:** Double-check each plan button is wired to its *own* image — a common mistake is
connecting two plan buttons to the same pricing card.

### Step 4 — Save and test

**Objective:** Confirm the whole flow works end to end before sending it to real prospects.

**Explanation:** An unsaved Keyword Replies flow won't respond to any trigger keyword, even if it
looks complete on the canvas.

**Actions to perform:**

* Click **Save Changes**, then confirm the flow appears active in the Keyword Replies list.
* From a real WhatsApp number, message "hi" and tap through all 3 plan buttons.

**Expected result:** Every plan button leads to the correct pricing image and the correct
trial-booking link.

## Features Used

| Feature                             | Purpose                          | Documentation                                                          |
| ----------------------------------- | -------------------------------- | ---------------------------------------------------------------------- |
| Keyword Replies                     | Runs the whole conversation flow | [Keyword Replies](/learn/whatsapp-keyword-replies)                     |
| Interactive Message / Reply Buttons | Welcome message + plan selection | [Keyword Replies](/learn/whatsapp-keyword-replies#add-flow-components) |
| Image Message                       | Shows each plan's pricing card   | [Keyword Replies](/learn/whatsapp-keyword-replies#add-flow-components) |
| CTA URL Button                      | Opens the trial-booking page     | [Keyword Replies](/learn/whatsapp-keyword-replies#add-flow-components) |

## Expected Result

* Prospects get instant, accurate plan information at any hour, with no staff involved.
* Every prospect sees the exact same pricing and perks — no inconsistent answers.
* Every conversation ends at the same "Book a Free Trial" link, so no lead is left without a
  next step.

## FAQs

<AccordionGroup>
  <Accordion title="Can I add more than 3 membership plans?">
    Reply Buttons are limited to 3 per message. For more plans, replace that step with a **List
    Message**, which supports up to 10 options — see the component table in
    [Keyword Replies](/learn/whatsapp-keyword-replies#add-flow-components).
  </Accordion>

  <Accordion title="Does this collect the prospect's name or phone number?">
    Not in this base version — every step is a button tap, no data collection. Add a **User
    Input Flow** after the CTA button if you want to capture a lead before they leave the chat.
  </Accordion>

  <Accordion title="Can staff be notified automatically when someone books a trial?">
    Not directly from this flow, since the trial booking happens on an external page. Add a
    Webhook or Email Integration on that booking page's side, or extend this flow with a lead
    capture step before the CTA link.
  </Accordion>

  <Accordion title="What happens if a prospect types something other than 'hi' or 'join'?">
    Nothing, unless another trigger is configured to catch it. Add more trigger keywords, or use
    the **No Match** [Action Button](/learn/whatsapp-quick-actions) to catch anything
    unrecognized.
  </Accordion>

  <Accordion title="Can this use a voice message instead of just images?">
    Yes — add an [Audio Message](/learn/whatsapp-audio-message) after the welcome message for a
    short trainer voice intro, or after each plan's pricing image for a spoken walkthrough.
  </Accordion>

  <Accordion title="Can I follow up with prospects who don't book a trial right away?">
    Yes — enroll them into a [Follow-up Sequences](/learn/whatsapp-sequence) after they tap a plan button,
    so they get a reminder a few days later if they haven't booked yet.
  </Accordion>

  <Accordion title="Does this require any coding?">
    No — the entire flow is built by dragging blocks onto the Keyword Replies canvas and filling in
    text, images, and links.
  </Accordion>

  <Accordion title="Can this same pattern work for a business that isn't a gym?">
    Yes — any business offering a small set of fixed plans or packages (a salon, a coworking
    space, a subscription box) can use the same welcome → plan buttons → pricing → CTA pattern.
  </Accordion>
</AccordionGroup>

## Related Documentation

* [Keyword Replies](/learn/whatsapp-keyword-replies) — the bot flow builder this entire project
  is built on.
* [Connect WhatsApp](/learn/connect-whatsapp-embedded) — connect the WhatsApp number this flow
  runs on.
* [Follow-up Sequences](/learn/whatsapp-sequence) — re-engage prospects who don't book a trial
  right away.
* [Audio Message](/learn/whatsapp-audio-message) — add a spoken walkthrough alongside the pricing
  images.

<Card title="Back to Business Problem" icon="arrow-left" href="/learn/gym-membership-plan-selector-business-problem">
  Start over from the beginning of this use case.
</Card>