> ## Documentation Index > Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt > Use this file to discover all available pages before exploring further. # Transactions > Transactions under Control Panel has two views: the default Transaction Log (automatic, gateway-processed subscription payments) and Manual Transactions (bank transfers and other manually-submitted payments an admin must review and approve). Use this when a customer asks about a payment's status, or says they paid manually and are waiting for their plan to activate. ChatSyncs left navigation with Control Panel and Transactions selected, the Manual Transactions button highlighted, and the Transaction Log table with a Date filter highlighted **Control Panel → Transactions** opens on the **Transaction Log** — every automatic, gateway-processed subscription payment. A separate **Manual Transactions** button (top right) opens the review queue for payments submitted outside an automated gateway, e.g. bank transfers. ## Transaction Log (automatic payments) | Column | Description | | ------------------------------ | ------------------------------------ | | **Email** | Customer email address | | **First Name** / **Last Name** | Customer name | | **Method** | Payment method used | | **Amount** | Payment amount | | **Product** | The plan or product purchased | | **Type** | Transaction type | | **Billing Cycle** | The subscription's billing frequency | | **Paid At** | Payment date | Use the search box to find a transaction, or the **Date** filter to narrow the log to a range. ## Manual Transactions Manual Transactions table with columns Name, Email, Paid Amount, Attachment, Status, Actions, Paid At, Additional Info Customers who pay outside an automated gateway (e.g. by bank transfer) upload proof of payment, which lands here for an admin to review, verify, and approve or reject. | Column | Description | | ------------------- | -------------------------- | | **Name** | Customer name | | **Email** | Customer email address | | **Paid Amount** | Payment amount submitted | | **Attachment** | Uploaded payment proof | | **Status** | Current transaction status | | **Paid At** | Payment date | | **Additional Info** | Extra payment details | Use the search box to find a transaction by customer name or email, or filter by date. ### Reviewing a transaction A customer buys a subscription and pays via bank transfer, then uploads the receipt through the app. The admin opens **Transactions → Manual Transactions**, reviews the uploaded attachment to verify the payment, and updates the **Status** to **Approved**. Once approved, the customer's subscription activates. ## Frequently asked Go to **Control Panel → Transactions → Manual Transactions** and search for the customer by name or email. Check whether their submission is still pending review, and verify the uploaded payment **Attachment** before approving it. **Control Panel → Transactions → Manual Transactions** — only payments submitted manually (e.g. bank transfer with an uploaded receipt) appear here. Automated, gateway-processed payments appear in the default **Transaction Log** instead. Approving the transaction activates the customer's subscription for the plan they paid for. **Always verify the uploaded attachment before approving** — approving a transaction activates the customer's subscription immediately, so confirm the payment proof matches the claimed **Paid Amount** first.