> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# E-commerce Integration

> Connect an online store (WooCommerce, Shopify) under Control Panel → Settings & Integration for order updates, cart-abandonment reminders, customer support, and marketing automation over WhatsApp. Use this when a customer runs a store and wants WhatsApp order/cart notifications.

<Frame caption="Control Panel → Settings & Integration → API Integration → E-commerce API, with the New button and Download WC Abandoned Cart Webhook Plugin highlighted.">
  <img src="https://mintcdn.com/chatsyncs/vqDfXbzggyAX9oqx/images/learn/control-panel-ecommerce-integration/step-01-ecommerce-list.png?fit=max&auto=format&n=vqDfXbzggyAX9oqx&q=85&s=54881c79ed8cff17475105991b395233" alt="Settings & Integration page with API Integration selected, E-commerce API selected in the sub-list, a New button, and a Download WC Abandoned Cart Webhook Plugin button" width="1263" height="542" data-path="images/learn/control-panel-ecommerce-integration/step-01-ecommerce-list.png" />
</Frame>

**Control Panel → Settings & Integration → API Integration → E-commerce API** connects an
online store so ChatSyncs can send order updates, cart reminders, and support messages over
WhatsApp.

Click **New** to add a profile:

<Frame>
  <img src="https://mintcdn.com/chatsyncs/Ma-dImppMzscCHUd/images/learn/control-panel-ecommerce-integration/step-02-ecommerce-modal.png?fit=max&auto=format&n=Ma-dImppMzscCHUd&q=85&s=22084c2f4238d8a79e6bfd43714e08b1" alt="E-commerce Profile modal with Profile Name, Store URL, Consumer Key, Consumer Secret fields and a provider list: WooCommerce, Shopify" width="530" height="546" data-path="images/learn/control-panel-ecommerce-integration/step-02-ecommerce-modal.png" />
</Frame>

## Supported platforms

* **WooCommerce** — needs **Store URL**, **Consumer Key**, and **Consumer Secret** (from
  WooCommerce → Settings → Advanced → REST API).
* **Shopify**

## WooCommerce abandoned-cart plugin

WooCommerce stores can also download the **WC Abandoned Cart Webhook Plugin** from the profile
list page. Install it on the WordPress site so cart-abandonment events are forwarded to
ChatSyncs in real time, instead of only syncing on a schedule.

## Use cases

* **Order updates** — "Your order #1042 has shipped" sent automatically over WhatsApp.
* **Cart reminders** — a customer adds items and leaves without checking out; a WhatsApp message
  nudges them back with a link to finish the purchase.
* **Customer support** — a support flow looks up the customer's recent orders by phone number.
* **Marketing automation** — post-purchase upsell or review-request messages.

## Frequently asked

<AccordionGroup>
  <Accordion title="How do I connect my WooCommerce store to ChatSyncs?">
    Go to **E-commerce Integration → New**, choose **WooCommerce**, and enter the **Store URL**
    plus the **Consumer Key**/**Consumer Secret** generated under WooCommerce's own
    Settings → Advanced → REST API page.
  </Accordion>

  <Accordion title="Can I send a WhatsApp reminder when someone abandons their cart?">
    Yes — for WooCommerce, install the **WC Abandoned Cart Webhook Plugin** (downloadable from
    the E-commerce Integration list) so cart events reach ChatSyncs in real time; for Shopify,
    the abandoned-cart data comes through the standard Shopify connection.
  </Accordion>

  <Accordion title="Which store platforms does ChatSyncs support?">
    **WooCommerce** and **Shopify**.
  </Accordion>
</AccordionGroup>

<Warning>
  Treat your **Consumer Secret** like a password — anyone with it can read and modify orders on
  your store. Regenerate it in WooCommerce if you ever suspect it's been exposed.
</Warning>