> ## Documentation Index > Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt > Use this file to discover all available pages before exploring further. # Webhook Workflow Reporting in ChatSyncs > How to read a Webhook Workflow's delivery stats, open the call-by-call report, and troubleshoot a workflow that isn't sending or shows a high failure rate. Every [Webhook Workflow](/learn/chatsyncs-webhook-workflow/introduction) tracks its own delivery stats, so you can confirm messages are actually going out — not just assume the workflow is working because it saved successfully. ## Viewing the stats Webhook Workflows list under Chatbot Manager Automation, with several workflows and their Sent, Delivered, Opened, Failed, Skipped, and Unreached stats, and a Workflow Report button Go to **Chatbot Manager → Automation → Webhook Workflows**. Each row shows real-time counts for that workflow: | Column | What it means | | ------------- | ------------------------------------------------------------------------------------ | | **Sent** | Messages ChatSyncs attempted to send. | | **Delivered** | Messages successfully delivered to the recipient's WhatsApp. | | **Opened** | Messages the recipient opened (for templates that support read receipts). | | **Failed** | Messages that failed to send. | | **Skipped** | Calls that didn't result in a message — usually because a condition rule wasn't met. | | **Unreached** | Messages that couldn't reach the recipient. | ## The full report Click **Workflow Report** on any workflow for a call-by-call breakdown: WhatsApp Webhook Workflow Report table with columns Workflow, Phone Number, Status, Response, Triggered at, Scheduled at, Response, and Webhook Data Each row shows the **Workflow** it belongs to, the **Phone Number** the message went to, its **Status** (e.g. Completed), **Response** (e.g. Success), the **Triggered at** / **Scheduled at** timestamps, and the raw **Webhook Data** payload — useful for confirming exactly what data a specific call sent. ## Troubleshooting common issues * **High Failed count** — check that your WhatsApp number is active, your message template is still approved, and the **Phone Number** field in [the workflow's response mapping](/learn/chatsyncs-webhook-workflow/create-a-webhook-workflow-in-chatsyncs) is correctly set. * **Everything shows as Skipped** — review the conditional rules in [the workflow's automation settings](/learn/chatsyncs-webhook-workflow/webhook-automation-settings-in-chatsyncs) — the webhook data may not match the format or values your rules expect. * **Nothing is arriving at all (0 Sent)** — confirm the callback URL is entered correctly in the third-party app's webhook settings, and that a test webhook has been captured and verified. ## Frequently asked Check its row in **Chatbot Manager → Automation → Webhook Workflows** — a rising **Sent** / **Delivered** count confirms real calls are coming through and messages are going out. Its conditional rules are filtering most calls out. Open **Webhook Automation Settings** on that workflow and check whether the rule's field/operator/value actually matches what the third-party app sends. Open **Workflow Report** and check the **Webhook Data** column on that row — it shows the raw payload received for that call. Confirm the callback URL is pasted correctly into the third-party app's webhook settings, and that you've successfully captured and verified a test webhook — see [Create a Webhook Workflow](/learn/chatsyncs-webhook-workflow/create-a-webhook-workflow-in-chatsyncs).