> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Subscriber Manager in ChatSyncs
> Subscriber Manager is where every WhatsApp contact is stored and managed — the subscriber list, filters, profile panel, Options menu, and bulk actions.
## What is Subscriber Manager?
Every person who has ever messaged your WhatsApp bot becomes a **subscriber** — a stored contact record with a phone number, name, and everything else ChatSyncs and your bot flows have learned about them since. **Subscriber Manager** is the one screen where you see that whole list, search and filter it, open a single subscriber's full profile, and act on one or many subscribers at once — labeling them, enrolling them in a sequence, importing a batch from a spreadsheet, or removing them entirely.
This page covers the subscriber list and the actions available from it. Five topics get their own, deeper pages in this section:
Segment subscribers with labels, and store extra structured data per subscriber with custom fields.
Bulk-import from a CSV file, including the Excel scientific-notation phone number fix.
Add a single subscriber by hand without them messaging the bot first.
Bulk-import directly from a connected Google Sheet.
Bulk-import straight from your Google account's saved contacts, with no spreadsheet needed.
## The subscriber list
Go to **Subscriber Manager** to see every subscriber for the selected bot. The tiles across the top give an at-a-glance count of **Total Subscribers**, **Active Subscribers**, **Unassigned**, **In Sequences**, and **Recently Active**. The list itself shows each subscriber's name, channel, status, and last-active time, and can be filtered by **Label**, **Status**, **Sequence**, or a free-text search. Selecting a row opens their **Subscriber profile** on the right — Overview, Agent, Labels, Sequences, Custom Fields, and Notes.
The **Manage** dropdown above the list is where labels and custom fields are created and edited — see [How Do I Manage Custom Fields and Labels?](/learn/chatsyncs-subscriber-manager/manage-custom-fields-and-labels-with-chatsyncs) for the full walkthrough.
## The Options menu
The **Options** dropdown is where every subscriber action lives, whether it applies to one subscriber or many selected at once:
| Action | What it does |
| ------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Download(all) as CSV** / **Export all as CSV** | Exports the current subscriber list as a CSV file — the reverse of importing, useful for offline edits or backups before re-importing. Lives under **Export/Import**. |
| **Import Subscribers** / **Import from CSV** | Brings in existing contacts in bulk from a CSV file, a Google Sheet, or Google Contacts. Also lives under **Export/Import**. See [How Do I Import Subscribers Using a CSV File?](/learn/chatsyncs-subscriber-manager/import-subscribers-using-a-csv-file-with-chatsyncs), [How Do I Import Subscribers from Google Sheets?](/learn/chatsyncs-subscriber-manager/import-subscribers-from-google-sheets-with-chatsyncs), and [How to Import Contacts from Google Contacts](/learn/chatsyncs-subscriber-manager/import-contacts-from-google-contacts-in-chatsyncs). |
| **Create Subscriber** / **Add a Subscriber** | Adds one subscriber by hand, without them having to message the bot first. Also lives under **Export/Import**. See [How Do I Add a Subscriber Manually?](/learn/chatsyncs-subscriber-manager/add-a-subscriber-manually-with-chatsyncs). |
| **Assign Label** / **Remove Label** | Adds or removes a label on the selected subscriber(s) — see [bulk actions](#bulk-actions-on-selected-subscribers) below. |
| **Assign Sequence** | Enrolls the selected subscriber(s) into a sequence, see [How to Build Automatic Follow-Up Chatbots on WhatsApp](/learn/chatsyncs-automation/build-automatic-follow-up-chatbots-on-whatsapp-in-chatsyncs). |
| **Delete Subscriber** | Permanently removes the selected subscriber(s) — there's no undo. |
## Bulk actions on selected subscribers
Select subscribers with the checkboxes on the left of each row, then use the Options menu to act on all of them at once instead of one at a time.
### Assign or remove a label
Useful for segmenting a list in one pass — e.g. labeling the first 200 imported rows `batch1` and the next 200 `batch2`. See [Create a label](/learn/chatsyncs-subscriber-manager/manage-custom-fields-and-labels-with-chatsyncs#create-a-label) if the label doesn't exist yet.
### Assign a sequence
Use **Assign Sequence** to enroll selected subscribers into a sequence — see [How to Build Automatic Follow-Up Chatbots on WhatsApp](/learn/chatsyncs-automation/build-automatic-follow-up-chatbots-on-whatsapp-in-chatsyncs) — without needing them to trigger it from a Keyword Replies flow.
### Page size
For large subscriber lists, change how many rows are shown per page (10, 25, 50, 100, 200) from the dropdown at the bottom left.
## Frequently asked
**Subscriber Manager** lists every subscriber for the selected bot, with their phone number, subscriber ID, name, and when they last updated or first subscribed.
Depends on where your contacts already live — see [How Do I Import Subscribers Using a CSV File?](/learn/chatsyncs-subscriber-manager/import-subscribers-using-a-csv-file-with-chatsyncs), [How Do I Import Subscribers from Google Sheets?](/learn/chatsyncs-subscriber-manager/import-subscribers-from-google-sheets-with-chatsyncs), [How to Import Contacts from Google Contacts](/learn/chatsyncs-subscriber-manager/import-contacts-from-google-contacts-in-chatsyncs), or [How Do I Add a Subscriber Manually?](/learn/chatsyncs-subscriber-manager/add-a-subscriber-manually-with-chatsyncs) for one contact at a time.
Yes — **Export/Import → Export all as CSV** exports the current list as a CSV file.
Create a **Label** under **Manage → Manage Labels**, then select subscribers in the list and use **Options → Assign Label** (or **Remove Label** to undo it). You can then filter the subscriber list by that label, or target it in a broadcast. See [How Do I Manage Custom Fields and Labels?](/learn/chatsyncs-subscriber-manager/manage-custom-fields-and-labels-with-chatsyncs) for the full walkthrough.
Yes — select one or more subscribers and use **Options → Assign Sequence** to enroll them directly, instead of relying on a Keyword Replies action.
* **Deleting a subscriber is permanent** — there's no undo for **Delete Subscriber**.
* **Extra columns in an import become custom fields automatically** — double-check column headers match what you intend before importing.
## Learn From a Use Case
* [Clinic Appointment Booking Automation](/learn/clinic-appointment-booking-automation-with-chatsyncs-business-problem) — Custom Fields store each answer submitted through the appointment form.
Go to **Subscriber Manager** to see every subscriber for the selected bot. The tiles across the top give an at-a-glance count of **Total Subscribers**, **Active Subscribers**, **Unassigned**, **In Sequences**, and **Recently Active**. The list itself shows each subscriber's name, channel, status, and last-active time, and can be filtered by **Label**, **Status**, **Sequence**, or a free-text search. Selecting a row opens their **Subscriber profile** on the right — Overview, Agent, Labels, Sequences, Custom Fields, and Notes.
The **Options** dropdown is where every subscriber action lives, whether it applies to one subscriber or many selected at once:
| Action | What it does |
| ------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Download(all) as CSV** / **Export all as CSV** | Exports the current subscriber list as a CSV file — the reverse of importing, useful for offline edits or backups before re-importing. Lives under **Export/Import**. |
| **Import Subscribers** / **Import from CSV** | Brings in existing contacts in bulk from a CSV file, a Google Sheet, or Google Contacts. Also lives under **Export/Import**. See [How Do I Import Subscribers Using a CSV File?](/learn/chatsyncs-subscriber-manager/import-subscribers-using-a-csv-file-with-chatsyncs), [How Do I Import Subscribers from Google Sheets?](/learn/chatsyncs-subscriber-manager/import-subscribers-from-google-sheets-with-chatsyncs), and [How to Import Contacts from Google Contacts](/learn/chatsyncs-subscriber-manager/import-contacts-from-google-contacts-in-chatsyncs). |
| **Create Subscriber** / **Add a Subscriber** | Adds one subscriber by hand, without them having to message the bot first. Also lives under **Export/Import**. See [How Do I Add a Subscriber Manually?](/learn/chatsyncs-subscriber-manager/add-a-subscriber-manually-with-chatsyncs). |
| **Assign Label** / **Remove Label** | Adds or removes a label on the selected subscriber(s) — see [bulk actions](#bulk-actions-on-selected-subscribers) below. |
| **Assign Sequence** | Enrolls the selected subscriber(s) into a sequence, see [How to Build Automatic Follow-Up Chatbots on WhatsApp](/learn/chatsyncs-automation/build-automatic-follow-up-chatbots-on-whatsapp-in-chatsyncs). |
| **Delete Subscriber** | Permanently removes the selected subscriber(s) — there's no undo. |
## Bulk actions on selected subscribers
Select subscribers with the checkboxes on the left of each row, then use the Options menu to act on all of them at once instead of one at a time.
### Assign or remove a label
Useful for segmenting a list in one pass — e.g. labeling the first 200 imported rows `batch1` and the next 200 `batch2`. See [Create a label](/learn/chatsyncs-subscriber-manager/manage-custom-fields-and-labels-with-chatsyncs#create-a-label) if the label doesn't exist yet.
### Assign a sequence
Use **Assign Sequence** to enroll selected subscribers into a sequence — see [How to Build Automatic Follow-Up Chatbots on WhatsApp](/learn/chatsyncs-automation/build-automatic-follow-up-chatbots-on-whatsapp-in-chatsyncs) — without needing them to trigger it from a Keyword Replies flow.
### Page size
For large subscriber lists, change how many rows are shown per page (10, 25, 50, 100, 200) from the dropdown at the bottom left.
## Frequently asked