> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Messaging Tools: Canned Responses, Templates & Attachments in ChatSyncs

> The message composer's tools for replying faster — saved responses, message templates, and file attachments.

Beyond plain text, the ChatSyncs Shared Inbox message composer has tools built for replying
quickly and consistently.

<Frame>
  <img src="https://mintcdn.com/chatsyncs/fpCiopn8crjq-bzJ/images/learn/whatsapp-shared-inbox/step-05-composer-options.png?fit=max&auto=format&n=fpCiopn8crjq-bzJ&q=85&s=d14d22dbff6da9081b76aaf0ec52901e" alt="Message composer extra options menu showing Send Flow or Message Template, Canned Response, and File Attachment" width="1229" height="639" data-path="images/learn/whatsapp-shared-inbox/step-05-composer-options.png" />
</Frame>

* **Send Flow or Message Template** — trigger a bot flow, or send an approved [Message
  Template](/learn/chatsyncs-message-templates/creating-a-whatsapp-message-template-in-chatsyncs) when the conversation is outside the 24-hour window.
* **Canned Response** — insert a saved reply instead of typing it out again.
* **File Attachment** — attach a file to the message.
* **Emojis**, **AI Assistance**, and **Voice Message** — additional icons in the composer's
  reply bar. See [AI Translation & Message Rewrite](/learn/chatsyncs-shared-inbox/ai-translation-message-rewrite-in-chatsyncs)
  for the AI option.

**Example:** A customer asks *"Can you send your price list?"*. Instead of typing it out, the
agent picks the saved **Canned Response** for pricing and sends it instantly.

## Frequently asked

<AccordionGroup>
  <Accordion title="How do I reply with the same message I send to every customer who asks the same question?">
    Use **Canned Response** in the composer instead of typing it fresh each time.
  </Accordion>

  <Accordion title="Can I attach a file to a Shared Inbox reply?">
    Yes — use **File Attachment** in the composer's extra options menu.
  </Accordion>

  <Accordion title="Why can't I just type a plain reply to some customers?">
    If the conversation is outside WhatsApp's 24-hour service window, a plain reply won't
    deliver — use **Send Flow or Message Template** to send an approved template instead. See
    [Managing Customer Data with Custom Fields](/learn/chatsyncs-shared-inbox/managing-customer-data-with-custom-fields-in-chatsyncs) for how to
    check a conversation's messaging window status.
  </Accordion>
</AccordionGroup>