> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Filter Conversations by Channel & Account in ChatSyncs

> How to narrow the Shared Inbox down to just your chats, one WhatsApp number or channel, or a specific status like Unread, Archived, or Resolved.

At the top of the ChatSyncs Shared Inbox, switch between views to narrow down which
conversations you see.

## Inbox filters

| Filter       | Shows                                                              |
| ------------ | ------------------------------------------------------------------ |
| **Mine**     | Only conversations assigned to you                                 |
| **All**      | Every conversation you have permission to access                   |
| **Unread**   | Conversations with unread customer messages                        |
| **Archived** | Conversations removed from the active inbox but kept for reference |
| **Blocked**  | Customers who can't message you until unblocked                    |
| **Resolved** | Conversations marked as resolved                                   |

**Example:** Priya is a support agent with 20 assigned customers. When she selects **Mine**,
she only sees those 20 conversations — not the rest of the team's chats.

## Two separate filters

The Shared Inbox has two independent filter tools, opened from two different places.

### Conversation list filters

<Frame>
  <img src="https://mintcdn.com/chatsyncs/7T4ET-dtKlNp2O4n/images/learn/whatsapp-shared-inbox/step-16-conversation-list-filter-panel.png?fit=max&auto=format&n=7T4ET-dtKlNp2O4n&q=85&s=312442e436a45f94ab952ca6b8041e50" alt="Conversation list with the filter icon highlighted next to the search bar, opening a panel with Select Label, Select Sequence, Subscriber Recent Reply, Select Team Member, Bot Reply Status, and a date range" width="1912" height="821" data-path="images/learn/whatsapp-shared-inbox/step-16-conversation-list-filter-panel.png" />
</Frame>

Click the **filter icon** next to the search bar at the top of the conversation list to narrow
the list by:

* **Select Label**
* **Select Sequence**
* **Subscriber Recent Reply**
* **Select Team Member**
* **Bot Reply Status**
* A date range

### Filter Channel & Account

<Frame>
  <img src="https://mintcdn.com/chatsyncs/7T4ET-dtKlNp2O4n/images/learn/whatsapp-shared-inbox/step-17-filter-channel-account-modal.png?fit=max&auto=format&n=7T4ET-dtKlNp2O4n&q=85&s=6b48b19ea84c8fc1dca182f57a3536fd" alt="Filter Channel & Account panel with a WhatsApp Bot dropdown set to From: All WhatsApp Bots, and a Select Channel dropdown set to Omni Channel" width="1122" height="817" data-path="images/learn/whatsapp-shared-inbox/step-17-filter-channel-account-modal.png" />
</Frame>

If your business runs more than one WhatsApp number — or more than one channel, like WhatsApp
alongside Facebook or Instagram — go to **Settings (⚙️) → Filter Channel & Account** at the
bottom-left of the Shared Inbox sidebar. Set **WhatsApp Bot** to a specific bot/number instead
of **All WhatsApp Bots**, and **Select Channel** to a specific channel instead of
**Omni Channel**.

**Example:** A business runs Sales, Support, and Billing WhatsApp numbers. A support agent sets
**WhatsApp Bot** to **Support** so their inbox only shows Support conversations, not Sales or
Billing.

## Frequently asked

<AccordionGroup>
  <Accordion title="How do I see only the conversations assigned to me?">
    Select the **Mine** filter at the top of the Shared Inbox.
  </Accordion>

  <Accordion title="I run multiple WhatsApp numbers — can I see just one number's chats?">
    Yes — **Settings → Filter Channel & Account**, then pick the number/account you want.
  </Accordion>

  <Accordion title="Where do I see conversations I've archived or resolved?">
    Use the **Archived** or **Resolved** filter at the top of the Shared Inbox.
  </Accordion>
</AccordionGroup>