> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Shared Inbox in ChatSyncs

> Everything for the ChatSyncs Shared Inbox — filtering, organizing, AI assistance, team collaboration, messaging tools, follow-ups, and customer data.

The **Shared Inbox** is the centralized workspace where your team views, manages, and responds
to every customer conversation coming in over WhatsApp.

<CardGroup cols={1}>
  <Card title="1. Introduction to Shared Inbox" href="/learn/chatsyncs-shared-inbox/introduction">
    What the Shared Inbox is, and how its three panels work together.
  </Card>

  <Card title="2. Filter Conversations by Channel & Account" href="/learn/chatsyncs-shared-inbox/filter-conversations-by-channel-account-in-chatsyncs">
    Narrow the inbox down to your chats, one WhatsApp number, or a status.
  </Card>

  <Card title="3. Organize Conversations with Labels, Views & Search" href="/learn/chatsyncs-shared-inbox/organize-conversations-with-labels-views-search-in-chatsyncs">
    Tag, sort, and find conversations fast.
  </Card>

  <Card title="4. AI Translation & Message Rewrite" href="/learn/chatsyncs-shared-inbox/ai-translation-message-rewrite-in-chatsyncs">
    AI assistance in the message composer.
  </Card>

  <Card title="5. Team Collaboration & Agent Assignment" href="/learn/chatsyncs-shared-inbox/team-collaboration-agent-assignment-in-chatsyncs">
    Assign conversations to teammates and leave internal notes.
  </Card>

  <Card title="6. Messaging Tools: Canned Responses, Templates & Attachments" href="/learn/chatsyncs-shared-inbox/messaging-tools-canned-responses-templates-attachments-in-chatsyncs">
    Reply faster with saved responses, templates, and files.
  </Card>

  <Card title="7. Follow-up Reminders & Message Sequences" href="/learn/chatsyncs-shared-inbox/follow-up-reminders-message-sequences-in-chatsyncs">
    Set a reminder, or assign an automated follow-up sequence.
  </Card>

  <Card title="8. Managing Customer Data with Custom Fields" href="/learn/chatsyncs-shared-inbox/managing-customer-data-with-custom-fields-in-chatsyncs">
    Keep customer context — orders, engagement, journey — right in the conversation.
  </Card>
</CardGroup>

## Install ChatSyncs as a mobile app

ChatSyncs can be installed as a **Progressive Web App (PWA)** on both Android and iPhone for
faster, app-like access to the Shared Inbox — no separate app store download needed.

<CardGroup cols={2}>
  <Card title="Install on Android" href="/learn/chatsyncs-shared-inbox/install-chatsyncs-on-android">
    Chrome → Add to Home screen, in 5 steps.
  </Card>

  <Card title="Install on iOS" href="/learn/chatsyncs-shared-inbox/install-chatsyncs-on-ios">
    Safari-only → Add to Home Screen, in 5 steps.
  </Card>
</CardGroup>

## Frequently asked

<AccordionGroup>
  <Accordion title="How do I see only the conversations assigned to me?">
    Select the **Mine** filter at the top of the Shared Inbox — see [Filter
    Conversations](/learn/chatsyncs-shared-inbox/filter-conversations-by-channel-account-in-chatsyncs).
  </Accordion>

  <Accordion title="How do I hand a conversation to a teammate?">
    Change its **Assigned Agent** in the Chat Actions panel — see [Team
    Collaboration](/learn/chatsyncs-shared-inbox/team-collaboration-agent-assignment-in-chatsyncs).
  </Accordion>

  <Accordion title="Can I use the Shared Inbox like a mobile app instead of opening Chrome every time?">
    Yes — see [Install ChatSyncs on Android](/learn/chatsyncs-shared-inbox/install-chatsyncs-on-android) for the full
    step-by-step.
  </Accordion>

  <Accordion title="Can I install ChatSyncs on my iPhone the same way?">
    Yes, but only through Safari — see [Install ChatSyncs on iOS](/learn/chatsyncs-shared-inbox/install-chatsyncs-on-ios)
    for the full step-by-step.
  </Accordion>
</AccordionGroup>

<Warning>
  * **Outside the 24-hour window, plain replies don't deliver** — send an approved [Message
    Template](/learn/chatsyncs-message-templates/creating-a-whatsapp-message-template-in-chatsyncs) to restart the conversation.
  * **Deleting a subscriber from Conversation Options is permanent** — there's no undo.
  * **Notes are internal only** — never use them to send information you mean for the customer to
    see.
</Warning>

## Learn From a Use Case

* [Availability-Based Conversation Assignment](/learn/availability-based-conversation-assignment-with-chatsyncs-business-problem) —
  view the assigned conversation and confirm the Assigned Agent after Round Robin picks one.