> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt
> Use this file to discover all available pages before exploring further.
# How to Reconnect Your Disconnected ChatSyncs Account
> Why ChatSyncs sometimes disconnects a WhatsApp number after a trial expires or billing is missed, what stays intact on Meta's side, and how to reconnect it.
* A WhatsApp number can get disconnected from ChatSyncs — usually because a free trial ended, or
a subscription payment was missed for a while.
* Good news: nothing on Meta's side gets deleted when this happens.
* ChatSyncs only unlinks itself to free up space — the Business Portfolio, WABA, and phone
number all stay exactly where they were.
## Why this happens
ChatSyncs automatically disconnects an account from Meta in two situations:
* **Free trial expired** — if the account wasn't upgraded to a paid plan before the trial
ended, it's disconnected to free up capacity for active subscriptions.
* **Missed billing** — if a subscription payment failed and stayed unresolved for an extended
period, the account is disconnected to stay within Meta's limits on how many WhatsApp accounts
ChatSyncs can keep onboarded.
## What's preserved
Everything carries over, because none of it was ever deleted:
* Phone number
* Messaging limit tier
* Quality rating
* Display name
* Business profile
* Approved message templates
* Green Tick verification (if you had one)
It all lives on Meta's side, not ChatSyncs' — so unlinking ChatSyncs never touches it.
## How to reconnect
If the trial expired, upgrade to a paid plan first. If billing lapsed, update the payment
method. Reconnecting only works once the account itself is active again.
Follow the same steps as [How to Connect Your Number to ChatSyncs](/learn/chatsyncs-setup-and-configuration/connect-your-number-to-chatsyncs) used for a
first-time connection — **Connect Account → Connect WhatsApp**, then pick **Embedded
Onboarding (One Click)**.
Meta's popup opens. Log in with the **same Facebook account** used before, then click
**Continue**.
It will already be there in the **Business portfolio** dropdown — pick it instead of
creating a new one. If it was verified before, it still shows the green "Verified" badge.
Open the **WhatsApp Business account** dropdown. Instead of **Create a WhatsApp Business
account**, pick the **existing WABA** — it shows the account and number used before.
Click through the permissions review to finish. The number is reconnected to ChatSyncs.
Always select the **existing** Business Portfolio, WABA, and phone number during this flow —
never create new ones. Creating new assets instead of reselecting the old ones is what actually
risks losing the messaging tier, quality rating, and templates that reconnecting is meant to
preserve.
## Frequently asked
No — ChatSyncs only unlinks itself from Meta. Your phone number, WABA, and everything else
stay exactly where they were on Meta's side.
No. Both are tied to the WhatsApp Business Account on Meta, not to ChatSyncs' connection to
it, so they carry over as long as you reselect the same existing WABA and number.
Either the free trial ended without upgrading to a paid plan, or a subscription payment
failed and stayed unresolved for an extended period. Both free up onboarding capacity on
ChatSyncs' side without touching anything on Meta's.
No — Business Verification status lives on the Meta Business Portfolio, not on the ChatSyncs
connection, so it's still intact. See [Business Verification & the Green
Tick](/meta-api/concepts/business-verification-and-green-tick) if it wasn't verified before
and you want to raise limits now.
* **Make the ChatSyncs subscription active first** — reconnecting before upgrading a trial or
fixing billing will fail or immediately disconnect again.
* **Select the existing Portfolio/WABA/number at every step** — picking "Create a WhatsApp
Business account" or "Add a new number" instead creates a *separate* asset rather than
restoring the original one, losing the preserved tier and history in the process.