> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Templates in WhatsApp Manager and Sync to ChatSyncs

> How to build a WhatsApp template in Meta's WhatsApp Manager and sync it into ChatSyncs for use in Broadcasts, Keyword Replies, and Sequences.

* Most people build templates directly inside [Message
  Templates](/learn/chatsyncs-message-templates/creating-a-whatsapp-message-template-in-chatsyncs).
* You can also create one in Meta's own **WhatsApp Manager** dashboard instead, then pull it
  into ChatSyncs with **Sync Templates**.
* Useful if your team already manages templates centrally in Meta's tools, or someone made one
  outside ChatSyncs.

<Note>
  **Carousel templates are the one exception.** WhatsApp Manager doesn't support building carousel
  templates — those have to be created in ChatSyncs. See
  [How to Create and Use Carousel Media Templates](/learn/chatsyncs-message-templates/create-and-use-carousel-media-templates-in-chatsyncs).
</Note>

## Create a template in WhatsApp Manager

<Frame>
  <img src="https://mintcdn.com/chatsyncs/sAsjFfzcUITpKpey/images/learn/sync-templates-from-whatsapp-manager/step-01-whatsapp-manager-create-template.png?fit=max&auto=format&n=sAsjFfzcUITpKpey&q=85&s=6e6589509b4a07cf61fd9d75e61546ac" alt="Meta WhatsApp Manager Message Templates page with the Create Template button highlighted" width="1904" height="919" data-path="images/learn/sync-templates-from-whatsapp-manager/step-01-whatsapp-manager-create-template.png" />
</Frame>

If you already have a Business Portfolio, go straight to [WhatsApp
Manager](https://business.facebook.com/latest/whatsapp_manager/message_templates/) — it opens
directly to **Message templates → Manage templates**, with **Create Template** in the top
right.

<Steps>
  <Step title="Log in to Meta Business Manager">Go to [business.facebook.com](https://business.facebook.com) and select your business account.</Step>
  <Step title="Open WhatsApp Manager">Click **All Tools**, then **WhatsApp Manager**.</Step>
  <Step title="Open Manage Message Templates">Click the three-dot menu and select **Manage Message Templates**.</Step>
  <Step title="Click Create Template">Choose a [template category](/learn/chatsyncs-message-templates/guidelines-for-utility-and-marketing-templates-in-chatsyncs) (Marketing, Utility, Authentication), name the template, and select a language.</Step>
  <Step title="Add a header (optional)">Text, or media like an image.</Step>
  <Step title="Write the body">Insert variables where the message needs to change per customer.</Step>
  <Step title="Add a footer and buttons (optional)">Quick Reply or Call-to-Action buttons.</Step>
  <Step title="Add sample data and submit">Provide sample values for testing, then submit for Meta's approval.</Step>
</Steps>

Meta verifies and approves the template through its normal review process — see
[Why Templates Get Rejected and How to Fix Them](/learn/chatsyncs-message-templates/why-templates-get-rejected-and-how-to-fix-them-in-chatsyncs) if it comes
back rejected.

## Sync it into ChatSyncs

Once the template is approved in WhatsApp Manager, pull it into ChatSyncs so it's usable in
Broadcasts, Keyword Replies, and Sequences:

<Frame>
  <img src="https://mintcdn.com/chatsyncs/ouLOR-saCHwHFKKf/images/learn/whatsapp-message-templates/step-09-sync-template-status.png?fit=max&auto=format&n=ouLOR-saCHwHFKKf&q=85&s=e039d4dcc8ae7cdfb03f6fe5aefd8503" alt="Message Templates list with a Sync Templates button and Approved/Pending status badges highlighted" width="1277" height="558" data-path="images/learn/whatsapp-message-templates/step-09-sync-template-status.png" />
</Frame>

<Steps>
  <Step title="Open Message Templates">Go to **Chatbot Manager → Automation → Message Templates** in ChatSyncs.</Step>
  <Step title="Click Sync Templates">This fetches your approved template from the WhatsApp Cloud API.</Step>
  <Step title="Map the variables">Match each `{{1}}`, `{{2}}` placeholder to a ChatSyncs Variable or Custom Field
  (see [Template Variables vs Custom Variables — What's the Difference?](/learn/chatsyncs-message-templates/template-variables-vs-custom-variables-whats-the-difference-with-chatsyncs)), or create new ones on the spot.</Step>
  <Step title="Save">The template is now ready to use inside ChatSyncs, exactly like one built there directly.</Step>
</Steps>

## Frequently asked

<AccordionGroup>
  <Accordion title="I created a template in Meta's WhatsApp Manager — why isn't it in ChatSyncs?">
    It won't appear automatically. Go to **Message Templates** in ChatSyncs and click
    **Sync Templates** to pull it in, then map its variables.
  </Accordion>

  <Accordion title="Can I build a carousel template in WhatsApp Manager?">
    No — WhatsApp Manager doesn't support carousel templates. Build those directly in ChatSyncs
    instead; see [How to Create and Use Carousel Media Templates](/learn/chatsyncs-message-templates/create-and-use-carousel-media-templates-in-chatsyncs).
  </Accordion>

  <Accordion title="Do I still need to map variables after syncing?">
    Yes. Sync pulls in the template's structure and approval status, but you still need to map
    each `{{n}}` placeholder to a ChatSyncs Variable or Custom Field before it can send real
    values.
  </Accordion>

  <Accordion title="Should I build templates in ChatSyncs or in WhatsApp Manager?">
    Either works for standard templates — use whichever is more convenient for your workflow.
    Carousel templates are the one case where you must use ChatSyncs, since WhatsApp Manager
    doesn't support them.
  </Accordion>
</AccordionGroup>