> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How Do I Connect Postmark for Transactional Email with ChatSyncs?

> Connect Postmark as an email provider in Email Integration using an API token, for reliable transactional email — order confirmations, account verification, password resets, event signups. Use when a customer wants high-deliverability transactional email instead of a generic SMTP inbox.

[Email Integration](/learn/chatsyncs-integrations/email/introduction) lists **Postmark** as one of the providers you can
connect. Unlike SMTP providers, Postmark connects with a single **API token** instead of a
host/username/password combination — a common choice when a customer specifically wants
Postmark's transactional-email deliverability (order confirmations, account verification,
password resets, event signups) rather than a generic SMTP inbox.

## Step 1: Get your Postmark API token

Sign up or log in at Postmark, then under **Account Settings → API Tokens**, generate a
**Server API token**.

<Frame>
  <img src="https://mintcdn.com/chatsyncs/HNsP4MLygnS_qtAH/images/learn/email-postmark-connection/step-02-postmark-api-tokens.png?fit=max&auto=format&n=HNsP4MLygnS_qtAH&q=85&s=7c0bde0718c6105b0c56ae2927e1b96d" alt="Postmark Server API Tokens page with the API Tokens tab selected and the Server API tokens value and Generate another token button highlighted" width="1180" height="512" data-path="images/learn/email-postmark-connection/step-02-postmark-api-tokens.png" />
</Frame>

<Frame>
  <img src="https://mintcdn.com/chatsyncs/HNsP4MLygnS_qtAH/images/learn/email-postmark-connection/step-01-email-profile-postmark-token.png?fit=max&auto=format&n=HNsP4MLygnS_qtAH&q=85&s=223a678a0e5d13f8ee3a33ba737e6056" alt="Email Profile modal with Postmark selected, Profile Name Postmark Email, Token field filled in, and Save button highlighted" width="1157" height="524" data-path="images/learn/email-postmark-connection/step-01-email-profile-postmark-token.png" />
</Frame>

## Step 2: Add Postmark as an email provider

From [Email Integration](/learn/chatsyncs-integrations/email/introduction), click **New**, set **Provider Type** to
**Postmark**, give the profile a name, and paste in the token.

Click **Save** — the profile is now available anywhere Email Integration is used, e.g. the
[Email tab in Bot Settings](/learn/chatsyncs-bot-settings/send-an-automatic-email-from-my-bot-with-chatsyncs), the same way as any other connected
provider.

<Info>
  Postmark's own dashboard also offers a **Templates** feature with dynamic variables (e.g.
  `{{customer_name}}`, `{{order_number}}`) for building the email itself on Postmark's side. That's
  a Postmark-account feature, independent of the profile you connect here — verify with your
  Postmark account whether you're using their templates or ChatSyncs' own Subject/Content fields
  (as in [Bot Settings → Email](/learn/chatsyncs-bot-settings/send-an-automatic-email-from-my-bot-with-chatsyncs)) before assuming either is wired up.
</Info>

## Frequently asked

<AccordionGroup>
  <Accordion title="How do I connect Postmark to ChatSyncs?">
    Generate a Server API token in Postmark under **Account Settings → API Tokens**, then add a
    new **Postmark** profile in [Email Integration](/learn/chatsyncs-integrations/email/introduction) and paste in the
    token — see the steps above.
  </Accordion>

  <Accordion title="Why use Postmark instead of a plain SMTP provider?">
    Postmark specializes in transactional email deliverability — order confirmations, account
    verification, password resets — and connects with just an API token rather than SMTP
    host/username/password.
  </Accordion>

  <Accordion title="Do I still need to verify a sending domain with Postmark?">
    Yes — Postmark requires a verified sender signature or domain before it will deliver mail,
    same as any other provider. Set that up in your Postmark account first.
  </Accordion>
</AccordionGroup>

## Related Documentation

* [Email Integration](/learn/chatsyncs-integrations/email/introduction) — connecting any email provider and what it's
  used for.
* [How Do I Send an Automatic Email from My Bot?](/learn/chatsyncs-bot-settings/send-an-automatic-email-from-my-bot-with-chatsyncs) — using a connected
  profile inside a bot.
* [Webhook Workflow](/learn/chatsyncs-webhook-workflow/introduction) — for routing events to external
  systems beyond a single email send.