> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How Do I Connect an SMTP Email Provider with ChatSyncs?

> Field-by-field walkthrough of the Add Email Provider form for an SMTP profile — Provider Type, Sender Name, Sender Email, SMTP Host, Port, Username, Password, and SSL/TLS — with a worked example using Zoho Mail. Use when a customer has picked SMTP in Email Integration and needs help filling in the exact values.

[Email Integration](/learn/chatsyncs-integrations/email/introduction) lists **SMTP** as one of the providers you can
connect. This page walks through the **Add Email Provider** form field by field for an SMTP
profile, using **Zoho Mail** as a worked example — the same fields apply to any generic SMTP
server, just with values from your own provider instead.

<Note>
  This assumes you're already on the **Add Email Provider** form with **Provider Type** set to
  **SMTP** — see [Email Integration](/learn/chatsyncs-integrations/email/introduction) for how to get there.
</Note>

<Frame>
  <img src="https://mintcdn.com/chatsyncs/HNsP4MLygnS_qtAH/images/learn/email-integration/step-02-email-profile-modal.png?fit=max&auto=format&n=HNsP4MLygnS_qtAH&q=85&s=b115afd520e46ad91b83f498fd569dbd" alt="Email Profile modal with SMTP selected on the right and the Host, Username, Password, Port, and Encryption fields on the left" width="526" height="538" data-path="images/learn/email-integration/step-02-email-profile-modal.png" />
</Frame>

## The SMTP fields

Your email provider (Zoho, in this example, or any other SMTP service) publishes these values in
its own mail settings — you're copying them across, not inventing them.

| Field             | What to enter                                                                                                                                    |
| ----------------- | ------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Provider Type** | Select **SMTP**.                                                                                                                                 |
| **Sender Name**   | The name that appears in the recipient's inbox, e.g. "Your Brand".                                                                               |
| **Sender Email**  | The email address you want to send from.                                                                                                         |
| **SMTP Host**     | Provided by your email service, e.g. `smtp.yourdomain.com`.                                                                                      |
| **SMTP Port**     | Usually **465** (SSL) or **587** (TLS).                                                                                                          |
| **SMTP Username** | Often the same as your Sender Email.                                                                                                             |
| **SMTP Password** | An app password or login password — for Zoho, generate an **app password** in Zoho Mail's settings rather than using your normal login password. |
| **Use SSL/TLS**   | Enable if your provider requires encryption (most do).                                                                                           |

<Steps>
  <Step title="Open Add Email Provider">
    From [Email Integration](/learn/chatsyncs-integrations/email/introduction), click **New** and pick **SMTP** as the
    Provider Type.
  </Step>

  <Step title="Get your SMTP details from the provider">
    Log into your email provider's settings (Zoho Mail, in this example) and copy its SMTP Host,
    Port, and Username. If the provider requires an app password (Zoho does), generate one there
    first — don't reuse your normal mailbox password.
  </Step>

  <Step title="Fill in the form">
    Enter the Sender Name, Sender Email, SMTP Host, SMTP Port, SMTP Username, and SMTP Password,
    then enable **Use SSL/TLS** if your provider requires encryption.
  </Step>

  <Step title="Click Save">
    The profile is now available to select anywhere Email Integration is used, e.g. the
    [Email tab in Bot Settings](/learn/chatsyncs-bot-settings/send-an-automatic-email-from-my-bot-with-chatsyncs).
  </Step>
</Steps>

## Frequently asked

<AccordionGroup>
  <Accordion title="How do I connect SMTP email with ChatSyncs?">
    Go to [Email Integration](/learn/chatsyncs-integrations/email/introduction), click **New**, and set **Provider
    Type** to **SMTP**. Fill in Sender Name, Sender Email, SMTP Host, Port, Username, Password,
    and enable SSL/TLS if your provider requires it, then click **Save** — see the field table
    above for where each value comes from.
  </Accordion>

  <Accordion title="Can I use Gmail or Outlook's SMTP with ChatSyncs instead of Zoho?">
    Yes — the same form works for any SMTP provider. Zoho is just the worked example here; swap
    in the Host, Port, Username, and Password that Gmail, Outlook, or your hosting provider
    publishes for SMTP access.
  </Accordion>

  <Accordion title="Where do I find my SMTP Host and Port?">
    In your email provider's own settings — most providers (Zoho, Gmail Workspace, Outlook, a
    hosting company's mail service) publish an SMTP Host, Port, and whether SSL or TLS is
    required on a dedicated "SMTP settings" or "Mail client settings" page.
  </Accordion>

  <Accordion title="Should I use my normal email password for SMTP Password?">
    Only if your provider allows it. Many providers, including Zoho, require you to generate a
    separate **app password** for SMTP access instead of your regular login password.
  </Accordion>

  <Accordion title="What port should I use?">
    **465** if your provider uses SSL, or **587** if it uses TLS — check which one your provider
    documents, since using the wrong port is a common reason the connection fails silently.
  </Accordion>
</AccordionGroup>

<Warning>
  A mismatched **SMTP Port** and **Use SSL/TLS** setting is the most common reason an SMTP profile
  saves successfully but emails never actually send — confirm both against what your provider
  documents.
</Warning>

## Related Documentation

* [Email Integration](/learn/chatsyncs-integrations/email/introduction) — connecting any email provider (SMTP, Mailgun,
  Postmark, SES, Mandrill) and what it's used for.
* [How Do I Send an Automatic Email from My Bot?](/learn/chatsyncs-bot-settings/send-an-automatic-email-from-my-bot-with-chatsyncs) — using a connected
  Email Integration profile inside a bot.