> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How Do I Connect Mautic for Auto Responder with ChatSyncs?

> Worked example of connecting a self-hosted Mautic instance as an Auto Responder Integration provider — entering its username, password, and base URL. Use when a customer runs their own Mautic install and wants WhatsApp subscribers synced into it.

[Auto Responder Integration](/learn/chatsyncs-integrations/auto-responder/introduction) lists **Mautic** as one of the
email marketing platforms you can connect. Unlike the other providers, Mautic is typically
**self-hosted** — you connect it with a username, password, and base URL instead of an API key.

<Warning>
  Your Mautic server must have **API access enabled** and be reachable over **HTTPS** — ChatSyncs
  can't sync data to an instance that isn't publicly accessible or is HTTP-only.
</Warning>

## Add the Mautic profile

From [Auto Responder Integration](/learn/chatsyncs-integrations/auto-responder/introduction), click **New**, select
**Mautic** from the provider list, and enter:

| Field            | Value                                                                          |
| ---------------- | ------------------------------------------------------------------------------ |
| **Profile Name** | Any name, e.g. "Mautic Trial".                                                 |
| **Username**     | Your Mautic admin or API username.                                             |
| **Password**     | The password for that username.                                                |
| **Base URL**     | The full URL of your Mautic install, e.g. `https://your-mautic-instance.com/`. |

<Frame>
  <img src="https://mintcdn.com/chatsyncs/XjclbddfdJGRoc9R/images/learn/auto-responder-mautic-connection/step-01-auto-responder-profile-mautic.png?fit=max&auto=format&n=XjclbddfdJGRoc9R&q=85&s=0c0b7c33a126852770c86c8933afc9e0" alt="Auto Responder Profile modal with Mautic selected in the provider list, and Profile Name, Username, Password, and Base URL fields filled in" width="487" height="583" data-path="images/learn/auto-responder-mautic-connection/step-01-auto-responder-profile-mautic.png" />
</Frame>

Click **Save** — ChatSyncs now sends subscriber data to Mautic, which handles the actual email
sending on its own side.

## Frequently asked

<AccordionGroup>
  <Accordion title="How do I connect a self-hosted Mautic instance to ChatSyncs?">
    Add a new **Mautic** profile under [Auto Responder
    Integration](/learn/chatsyncs-integrations/auto-responder/introduction) with your Mautic username, password, and base
    URL — Mautic must be reachable over HTTPS with API access enabled.
  </Accordion>

  <Accordion title="Does ChatSyncs send the emails, or does Mautic?">
    Mautic does — ChatSyncs only sends the subscriber data across; Mautic handles the actual
    email sending and campaign logic.
  </Accordion>

  <Accordion title="My Mautic connection fails during setup — what should I check?">
    Double-check the username, password, and base URL, and confirm your Mautic server's API is
    enabled and not blocked by a firewall.
  </Accordion>

  <Accordion title="What Mautic versions are supported?">
    Mautic 4.x and higher, as long as API access is active on that instance.
  </Accordion>
</AccordionGroup>

## Related Documentation

* [Auto Responder Integration](/learn/chatsyncs-integrations/auto-responder/introduction) — connecting any email
  marketing platform and what it's used for.