> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Bot Settings in ChatSyncs

> Bot Settings is the panel every WhatsApp bot has for configuring its behavior — general replies, webhooks, business hours, Shared Inbox, and automatic emails and SMS.

**Bot Settings** is a panel every WhatsApp bot in **Chatbot Manager** has of its own — eight tabs
that control how that specific bot replies, when it's allowed to reply, and where the data it
collects gets sent.

## Open Bot Settings

<Frame>
  <img src="https://mintcdn.com/chatsyncs/XjclbddfdJGRoc9R/images/learn/bot-settings/step-01-navigate-to-configuration.png?fit=max&auto=format&n=XjclbddfdJGRoc9R&q=85&s=f8dc055102ee7f7577399a4641b449d6" alt="ChatSyncs left navigation with Chatbot Manager selected, and the Bot Settings button highlighted in the top-right corner" width="1274" height="544" data-path="images/learn/bot-settings/step-01-navigate-to-configuration.png" />
</Frame>

<Steps>
  <Step title="Go to Chatbot Manager">
    Select **Chatbot Manager**.
  </Step>

  <Step title="Select your bot">
    Pick the bot from the **Bots / Accounts** list.
  </Step>

  <Step title="Open Bot Settings">
    Click the **Bot Settings** button in the top-right corner.
  </Step>
</Steps>

Eight topics get their own, deeper pages in this section:

<CardGroup cols={1}>
  <Card title="1. How Do I Configure General Bot Behavior?" href="/learn/chatsyncs-bot-settings/configure-general-bot-behavior-with-chatsyncs">
    Chat with Human Email, No Match Reply, replying while an agent is active, and the Get
    Started Message.
  </Card>

  <Card title="2. How Do I Turn On Webhook Triggers for My Bot?" href="/learn/chatsyncs-bot-settings/turn-on-webhook-triggers-for-my-bot-with-chatsyncs">
    Send incoming messages, outgoing messages, and status changes to your own server.
  </Card>

  <Card title="3. How Do I Set Up Business Hours for My Bot?" href="/learn/chatsyncs-bot-settings/set-up-business-hours-for-my-bot-with-chatsyncs">
    Timezone, off days, a weekly schedule, and a special off-hours auto-reply.
  </Card>

  <Card title="4. How Do I Configure Shared Inbox Settings for My Bot?" href="/learn/chatsyncs-bot-settings/configure-shared-inbox-settings-for-my-bot-with-chatsyncs">
    Agent signature messages, session expiry, and failed-delivery labeling.
  </Card>

  <Card title="5. How Do I Automatically Add Subscribers to My Email Marketing List?" href="/learn/chatsyncs-bot-settings/automatically-add-subscribers-to-my-email-marketing-list-with-chatsyncs">
    Send a subscriber's email straight to Mailchimp, Brevo, ActiveCampaign, or Mautic.
  </Card>

  <Card title="6. How Do I Save Subscriber Details to Google from My Bot?" href="/learn/chatsyncs-bot-settings/save-subscriber-details-to-google-from-my-bot-with-chatsyncs">
    Write subscriber details to a connected Google Sheet or Google Contacts automatically.
  </Card>

  <Card title="7. How Do I Send an Automatic Email from My Bot?" href="/learn/chatsyncs-bot-settings/send-an-automatic-email-from-my-bot-with-chatsyncs">
    Send a custom email the moment a subscriber shares their email address.
  </Card>

  <Card title="8. How Do I Send an Automatic SMS from My Bot?" href="/learn/chatsyncs-bot-settings/send-an-automatic-sms-from-my-bot-with-chatsyncs">
    Send a custom SMS the moment a subscriber shares their phone number.
  </Card>
</CardGroup>

## All Bot Settings tabs at a glance

| Tab                | Purpose                                                               |
| ------------------ | --------------------------------------------------------------------- |
| **General**        | Configure bot behavior and notifications.                             |
| **Webhook**        | Integrate ChatSyncs with external applications.                       |
| **Business Hour**  | Configure business hours, timezone, off days, and off-hours behavior. |
| **Shared Inbox**   | Configure live chat / human-agent settings.                           |
| **Auto Responder** | Send subscribers to marketing platforms.                              |
| **Google**         | Save subscriber details to Google services.                           |
| **Email**          | Send automatic emails.                                                |
| **SMS**            | Send automatic SMS messages.                                          |

<Warning>
  * **Disable bot reply / Disable AI assistant outside business hour only apply outside business
    hours** — they don't stop the bot during business hours; that's controlled separately in
    General settings. See [How Do I Set Up Business Hours for My Bot?](/learn/chatsyncs-bot-settings/set-up-business-hours-for-my-bot-with-chatsyncs).
  * **Webhook URLs must be reachable from the internet** — a local/internal-only URL will never
    receive incoming or outgoing webhook calls.
  * **Auto Responder, Google, Email, and SMS only fire when the bot actually collects that data**
    — e.g. the Email tab only sends if a customer shares an email address during the conversation.
</Warning>

## Frequently asked

<AccordionGroup>
  <Accordion title="How do I make the bot send a welcome message to new customers?">
    Turn on **Get Started Message** in the **General** tab — see [How Do I Configure General Bot
    Behavior?](/learn/chatsyncs-bot-settings/configure-general-bot-behavior-with-chatsyncs)
  </Accordion>

  <Accordion title="How do I stop the bot from replying outside business hours, or send a different message instead?">
    Set your hours, timezone, and off days, then enable **Special Bot during business off
    hours** — see [How Do I Set Up Business Hours for My
    Bot?](/learn/chatsyncs-bot-settings/set-up-business-hours-for-my-bot-with-chatsyncs)
  </Accordion>

  <Accordion title="How do I forward incoming WhatsApp messages to my own CRM or server?">
    Use the **Incoming Webhook** — see [How Do I Turn On Webhook Triggers for My
    Bot?](/learn/chatsyncs-bot-settings/turn-on-webhook-triggers-for-my-bot-with-chatsyncs)
  </Accordion>

  <Accordion title="Can I automatically email or text a subscriber who shares their contact details?">
    Yes — see [How Do I Send an Automatic Email from My Bot?](/learn/chatsyncs-bot-settings/send-an-automatic-email-from-my-bot-with-chatsyncs) and
    [How Do I Send an Automatic SMS from My Bot?](/learn/chatsyncs-bot-settings/send-an-automatic-sms-from-my-bot-with-chatsyncs)
  </Accordion>
</AccordionGroup>