> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Flow Forms in ChatSyncs

> How to build a native WhatsApp form (WhatsApp Flow) so customers fill it out inside WhatsApp itself, instead of chatting question by question.

With ChatSyncs, a **WhatsApp Flow** is a native form that opens right inside WhatsApp —
dropdowns, checkboxes, and text fields on one screen, instead of a back-and-forth chat.

**Example:** Instead of asking Name, then Phone, then Service one message at a time, a WhatsApp
Flow shows all three fields on one screen — the customer fills it out once and taps Submit.

<Frame>
  <img src="https://mintcdn.com/chatsyncs/LEtjwVNbWnSagXhm/images/learn/whatsapp-flows/step-11e-complete-form-example.png?fit=max&auto=format&n=LEtjwVNbWnSagXhm&q=85&s=044afc54b6afcf8842dd6067089e5925" alt="A completed WhatsApp Flow form with all fields on one screen" width="2560" height="1405" data-path="images/learn/whatsapp-flows/step-11e-complete-form-example.png" />
</Frame>

<Card title="WhatsApp Flows" icon="list-check" href="/learn/chatsyncs-automation/whatsapp-flows-in-chatsyncs">
  The full builder walkthrough — fields, screens, and connecting the submission to the rest of
  your bot.
</Card>

## Frequently asked

<AccordionGroup>
  <Accordion title="What's the difference between a WhatsApp Flow and a regular Keyword Replies question?">
    A WhatsApp Flow shows a real form screen inside WhatsApp with multiple fields at once. A
    Keyword Replies question (see [How to Create a Keyword-Based WhatsApp
    Chatbot](/learn/chatsyncs-automation/create-a-keyword-based-whatsapp-chatbot-in-chatsyncs)) is a normal chat message asked
    one at a time.
  </Accordion>

  <Accordion title="Where does the submitted data go?">
    It can be saved to Custom Fields, or forwarded automatically — see [How to Connect a Bot
    Flow to External Systems](/learn/chatsyncs-automation/connect-a-bot-flow-to-external-systems-in-chatsyncs) for sending it to Google Sheets, a CRM, or your
    own server.
  </Accordion>
</AccordionGroup>